Overview

$24.00 / hour

The Supervisor position is responsible for directing the operational aspects of the department. The Supervisor assists the Area Manager with department needs and oversees the daily parking operation.

Responsibilities

• Provides counseling regarding disciplinary situations and provides input into discipline, promotion, demotion and termination decisions. Supervises direct reports, daily work performance and conducts performance appraisals on an annual basis.
• Assist with organizing, hiring, developing and managing department staff.
• Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and traffic demands to meet cost center specific goals.
• Completes all daily, weekly and monthly reports associated with operating a revenue unit including sales reports, cash handling reports, cash logs, over/short reports, break and meal period reports and schedules.
• Ensures guest satisfaction by responding and resolving guest concerns in a timely manner. Assist with traffic control both planned and unplanned situations. Assist with the coordination of other departments' actions that can impact park operation.
• Makes decisions to resolve issues that arise in the daily operation.
• Assists with equipment audits by ensuring all equipment and materials are available for an efficient department operation.
• Communicates department status to Area Manager on an ongoing basis, including operational issues, associate and guest concerns, special requests, losses, and/or any other unusual situations in order to maintain an efficient operation.
• Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
• Other duties may be assigned.

Qualifications

•    Prefer 1 to 2 years of progressively responsible supervisory experience in a guest service environment.
•     Basic computer skills including Windows, Word, and Excel.
•     Ability to work nights, weekends and holiday periods to meet business needs.
•     Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
•     Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV,
•     previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial
•     law.
•     Certifications:
•     Driver's License