Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).   #IndeedCincy

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent.

 

EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent.SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers.

 

PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.

 

ADDITIONAL REQUIREMENTS Must be at least 19 years old. Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC’s 5 core Values and Mission Statement. This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.

Responsibilities

 Opening doors, where applicable.  Welcoming and thanking guests.  Answering questions - accurately and politely.  Maintaining a clean and organized waiting area.  Answering the phone.  Directing guests to areas & restrooms.  Providing security for co-workers, guests and celebrities.  Assisting servers, bussers and managers.  Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.  Assuring the complete satisfaction of each and every guest.  Creating memorable experiences.  Entertaining guests to create “Raving Fans.”   This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.