• Location: Parramatta, Melbourne, Newcastle or Sydney 

• Type: 6-month fixed term contract, Full Time hours

• Work directly with customers at key moments of need and support their recovery and wellbeing. 

• Hybrid role, Happy to talk flexible working 

The opportunity 

We’re looking for a Claims Officer to join our Accident & Health team on a 6‑month fixed term contract. In this role, you’ll manage claims end to end and play an important part in delivering fair, timely, and customer-focused outcomes. You’ll work closely with a range of stakeholders while supporting customers through what can be a challenging time. 

Your new role 

• Manage Accident & Health claims from initial notification through to resolution 

• Assess policy coverage and gather relevant information to support claim decisions 

• Liaise with brokers, medical professionals and external assessors 

• Support customers throughout their recovery journey, including return to work and wellbeing outcomes 

• Deliver a high standard of customer service through phone and email communication 

• Work effectively in a fast‑paced environment while maintaining attention to detail 

About you 

• Strong customer service experience, ideally in a phone‑based environment 

• Clear and confident communication skills across phone and email 

• An empathetic and professional approach when dealing with sensitive situations 

• The ability to build rapport and manage a range of customer expectations 

• Good organisational skills and the ability to manage competing priorities 

• Experience in a corporate or professional services environment (insurance experience not essential) 

 About QBE   

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. 

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest 

To learn more about benefits of working with us, click here. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates