Overview

Under the direction of the Vice President of Food and Beverage, the Manager of Sales & Catering sells, plans and directs the overall Banquets operations, including all related management functions to ensure a positive guest experience;  acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Bachelor's degree in Restaurant Management or Hospitality as well as five (5) to ten (10) years of management experience in a food and beverage area, including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience.
• Diverse business experience with significant administrative responsibilities in a major corporation with multiple units.
• Minimum ten (10) years Food & Beverage experience, with minimum five (5) years in management capacity.
• Minimum three (3) years resort hotel experience.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

 

KNOWLEDGE OF:

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
• Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
• Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.

 

ABILITY TO:

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Proven ability to direct, motivate and develop staff.
• Ability to lead and mentor team to meet objectives.
• Adaptable to departmental strategic plans in order to achieve organizational goals.

 

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel & Casino Sacramento at Fire Mountain’s departmental policies and procedures. - Organize and sell event space, coordinate events and decor for the property and guests, both internal and external. - Lead the Banquet team, ensure that all payroll, schedules and reports are completed in a timely manner. - Leads by example, creating an environment focused on hospitality, service, and product quality. - Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met. - Implements and conducts orientation, training classes and evaluation programs. - Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc. - Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F & B Meetings and Pre-Convention Meetings. - Collaborates with Food & Beverage in designing, planning and pricing of all menus. - Ensures guest service according to established standard of quality. - Implements merchandising techniques, keeps departmental labor cost on an acceptable level. - Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions. - Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through. - Continuously maintain visibility to Team Members and guests while checking on events to insure that all is running smoothly and as expected. - Order supplies, linens, uniforms, and outside purchases. - Prepare and adhere to monthly budget and monthly payroll forecast. - Review weekly forecast and prepare for scheduling. - Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws. - Promotes positive public/employee relations at all times. - Maintains a clean, safe, hazard-free work environment within area of responsibility. - Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff. - Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary. - Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department. - Recommends to senior management operational enhancements that support initiatives and promote excellence. - Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. - Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values. - Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate. - Responsible for cleaning and sanitizing work and public spaces. - Perform other duties as assigned.