Overview

It is the responsibility of the Lounge Server to greet the guests in a timely manner, take guests orders and serve guests quickly and accurately, graciously providing exceptional guests service.   BENEFITS INCLUDE: - Medical, Time Off and Retirement benefits offered through Local Union Representation - Free Meals, Free Uniforms, Free Parking - Discounts at Hard Rock properties around the globe - All team members are eligible to participate in the discretionary annual bonus program - Training and Leadership development programs - Wellness programs including onsite information and fitness seminars - Team Member Resource Groups - Recognition programs - Pay rate $16.00hr

Qualifications

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Be flexible and adaptable to change
• Adheres to state liquor laws and beverage control procedures that pertain to serving and handling

#indeedAC

Responsibilities

- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible - Communicate in a polite and gracious tone as well as maintain the appropriate pace when speaking to guests - Thank guests with genuine appreciation and provide a fond farewell - Anticipate guests’ service needs and offer service based of anticipated needs - Engage guests in conversation regarding their stay, property services, and area attractions - Show a genuine sense of interest and concern for the guests experience - Speak to guests’ and co-workers using clear, appropriate and professional language - Maintain complete knowledge of beverages and food offerings, including a varieties of liquors, beers, wines available to the guests - Understand and explain food offerings in detail and have complete understanding of ingredients so to alert guests of allergies - Properly serve food and beverage to guest throughout the lounge - Set-up/Replenish side station napkins, glassware and other supplies - Keeps tables and work areas clean and orderly by removing glassware and/or items no longer in use - Complete open and closing side duties during the shift - Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests  - Process all guest orders thru the POS terminal noting beverage modifiers for guest special requests  - Adhere to PCI compliance about protecting guest information  - Protecting basic information from guest such as name, room numbers and credit card information  - Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures  - Notify management of maintenance repair issues - Complete any additional reasonable requests by management