Overview

Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.   BENEFITS INCLUDE: - Medical, Dental, Vision Prescription, Life, Accident, Pet Legal - 401K with match - Paid Time Off - Holiday Pay - Free Meals, Free Uniforms, Free Parking - Discounts at Hard Rock properties around the globe - All team members are eligible to participate in the discretionary annual bonus program - Training and Leadership development programs - Wellness programs including onsite information and fitness seminars - Team Member Resource Groups - Recognition programs - Pay rate $19.00 an hour  

Qualifications

• High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.

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Responsibilities

- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. - Communicating and working with Management via email or side-by-side interactions. - Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining. - Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments. - Answering and responding to incoming phone calls and Zingle texts to guest requests. - Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi. - Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates. - Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy. - Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.