Overview

POSITION SUMMARY:  The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

Must have high school diploma or equivalent. Must have good communications skills. Must have basic computer skills. Must have electronic background or minimum two-year experience in slot operations. Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - The Slot Technician I will analyze and respond to a variety of customer service related issues. - Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices. - Responsible for the installation and removal of gaming devices. - Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams. - Assists in game conversions and firmware upgrades. - Investigates and verifies any ticket issues. - Maintains inventory of supplies needed to perform job function. - Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products. - Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams. - Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management. - Perform work regularly, predictably and in a professional manner. - Responsible for cleaning and sanitizing work and public spaces. - Perform work regularly and adheres to all Illinois Gaming Regulations. - Other duties as assigned. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed. KNOWLEDGE OF: - Pertinent federal, state, and local laws, codes, and regulations. - Team Leadership and motivational skills. - Electronics at the circuit board level. - Technical experience and training with slots. - Electronic and computer programming.  ABILITY TO: - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Communicate clearly and concisely, both orally and in writing. - Interpret and explain policies and procedures. - This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Consistently communicate effectively with guests, as well as all levels of team members. - Observe and direct actions of subordinates/trainees. - Inspect and maintain areas for which responsible. - Review and comprehend all necessary documentation. - Use all machine test equipment.