Overview

The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.   #IndeedCincy

Qualifications

Previous work experience in service for at least 1 year

Responsibilities

- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately. • Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor. • Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms. • Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures. • Answer restaurant phone. Take phone orders, as needed. • Maintain positive and professional communication with all staff. • Provide recognition to others, including co-workers, supervisors, managers, and directors. • Ensure a healthy and safe work environment for co-workers and guests. • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. • Promote property outlets to guests. • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. • Resolve guest complaints using property procedures. • Create a positive environment in which all employees have the ability to maximize their potential. • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. • Always smile and offer a warm greeting to all. • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. • Take initiative to offer assistance throughout the property. • Operate ethically to protect the Hard Rock brand. • Perform additional duties as requested by department managers and supervisors. • Communicate with supervisors and managers to ensure that assigned duties are completed to standard. • Maintain confidentiality of guest, employee, and company information.