Overview

The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas.

Qualifications

QUALIFICATIONS:

• High School diploma or equivalent required

ADDITIONAL REQUIREMENTS:

• Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
• Must possess basic math skills.
• Must possess ability to maintain visual attention and mental concentration for significant periods of time.
• Must have previous cashiering experience.
• Must have exceptional guest service skills.
• Must be detail oriented.
• Must be able to communicate effectively with guests and other team members.
• Must be able to work nights, weekends, and holidays.
• The employee must frequently lift and/or move up to 50 pounds.
• Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
• 10-key Calculator.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Must successfully pass a background check.
• Must successfully pass a drug screen.
• Must be at least twenty-one (21) years of age.

 

 WORK ENVIRONMENT:

• The Rocktane is located outdoors and as such there is exposure to all weather conditions.
• Work environment includes exposure to gas and diesel fumes.
• Environment can be hectic and fast-paced.  
• Must be able to communicate effectively with guests, specific to position duties and responsibilities.

Responsibilities

ESSENTIAL JOB FUNCTIONS:   (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position). - Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station; responsible for actively building and retaining guest relations by providing superior guest service.  Exudes Hard Rock Mottos to create excellent first and last impression for all guests. - Provides an amplified guest service environment by focusing on the needs of internal and external guests.   - Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers. - Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment). -  Assist guests as needed in paying, utilizing, or answering questions. -  Accurately maintains a cash drawer. -  Welcomes and greets arriving and departing guests. -  Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol. -  Assist with selling products intended for sale in Rocktane including cigarettes, beer, wine. -  Answer questions about the property, upcoming events, contacts, and provide directions as needed. -  Maintain work area in an orderly, clean, neat manner. -  Remove trash. -  Meets Hard Rock standard for grooming, uniform or attire. -  Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. -  Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment. -  Abide by all applicable Hard Rock policies and procedures. - Other duties as assigned. - Responsible for cleaning and sanitize work and public spaces. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed.