Location: 19431 S. Santa Fe Ave., Compton, CA 90221

Type: Full-Time

Salary Range: $55,000 - $65,000 per year, depending on experience

Responsibilities

Manage key customer accounts, reviewing service requirements and setting priorities to support trucking plans and scheduling decisions.
Oversee OOG and other complex orders, adjusting plans during delays or exceptions and coordinating with terminals, carriers, and yard teams to resolve escalated issues.
Analyze major service issues, identify root causes, and recommend process improvements. Update SOPs and workflows to enhance accuracy, efficiency, and compliance.
Review critical documentation (B/L, POD, invoices, permits, additional charges) for accuracy and regulatory compliance. Provide oversight for on-site operations and step in for escalated cases.
Support cross-functional projects aimed at improving customer experience and operational quality.
Provide guidance to junior team members on advanced processes and customer handling.

Qualifications

Minimum 5 year of relevant work experience preferred.
Interpersonal skills and ability to communicate professionally
Must have experience working with Excel
Must be detailed oriented and organized with the ability to prioritize
Must be a team player and also be able to work independently
Strong verbal and written skills along with good interpersonal and organizational skills Ability to focus and work in a high paced multi-tasking environment
May have travel to job site and port/CFS facilities
Proficient in Korean & English required

Benefits