Position Overview:

We are seeking a highly skilled IT Service Technician with expertise in Mobile Servicing to join our IT Team. In addition to a regular IT support role, this position focuses on enterprise mobile device management for a growing footprint of over 3,500 smartphones, tablets, hotspots, and rugged field devices across our multiple brands and locations.

The technician will oversee the full mobile device lifecycle, from procurement and provisioning through MDM, to deployment, asset maintenance, billing oversight, cost allocation, and end-of-life processes.

This is a full-time, on-site role based in Brea, CA.

Key Responsibilities:

• Onboarding and offboarding of associates: new hire/termination processing - create/disable accounts, configure/install software, and equipment.
• Provide technical support and troubleshooting for computer hardware and software issues.
• Collaborate with team members to resolve incidents and service requests.
• Document and track all support tickets, assets, and configurations using Help Desk software.
• Troubleshoot networking and application-related issues, escalating them as needed.
• Manage procurement of mobile phones, tablets, and accessories.
• Provision devices through MDM (Intune, MaaS360, etc.).
• Maintain accurate fleet inventory for over 3,500 devices.
• Oversee billing, cost allocation, and carrier account management.
• Provide Tier 1–2 support for mobile hardware, software, and activation issues.
• Execute onboarding and offboarding workflows for mobile equipment.
• Enforce mobile security and compliance standards.
• Generate reports for compliance, billing, and device lifecycle metrics.

Qualifications:

• 2–3 years of IT Service Desk experience, specialized in mobile support/telecom service management.
• Strong knowledge of iOS, Android, and mobile carrier ecosystems
• Strong expertise in one more MDM tools like Maas360, Intune, JAMF, etc.
• Sound experience with Office 365 and Azure AD
• Experience managing large mobile fleets
• Strong customer service orientation and communication skills
• Ability to work independently and in teams
• Detail-oriented with strong organizational skills

Preferred Qualifications: 

• Experience with Verizon Enterprise Center, AT&T Premier, or T-Mobile portals
• Experience building mobile governance workflows
• Relevant certifications (CompTIA A+, Mobility+, ACMT, MD-102)

Benefits:

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

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