Join Our Flash Team as a Field Tech!

The Field Technician will provide regional on-site support for FLASH customers who are local to a specific area. With the support of the FLASH Support Services team, the Field Technician will be responsible for: 

This will be a great role for you if you are someone who puts the customer’s needs first, likes to check things off your list, you are an over-communicator, have great customer service skills, a strong focus, extreme attention to detail, and are skilled in PARCS and troubleshooting.

Location: Atlanta, GA

Travel:

• Travel in Atlanta area up to 10%
• Be available to travel on short notice, such as same day, will be required.
• Be available for major special events in the area which the client may request a technician to be at the site during the event.
• The Field Technician may be assigned a company vehicle if their role requires it. When the company provides vehicles for field technicians, they are to drive for company-designated business only. The Fleet Vehicle SOP covers the policies for driving a company vehicle as well as for employees who wish to use their personal vehicle for company-designated business and reimbursement for costs associated with this business use. 

What You'll Do:

• Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager. 
• Commission and test all aspects and functionality of Flash equipment at the completion of installation. 
• Service, troubleshoot, and resolve issues. 
• Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication,
• Acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FlashParking’s core values.
• Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations. 
• Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope

 What You Bring:

• Comfortable using hand tools and a multimeter.
•  Developing an understanding of FlashParking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
• The ability to quickly learn and understand new hardware/electronic components. 
• Ability to read, write, speak, and understand the English language in a business environment. 
• Ability to work autonomously in an uncontrolled environment (parking garage). 
• Experience with troubleshooting methodologies & quality testing. 
• General experience with low and high voltage wiring or commercial electrical knowledge. 
• Experience communicating with colleagues and customers in a technical support environment. 
• General knowledge of LAN/WAN networks and associated components.
• A valid U.S. Driver’s License. • Bachelor’s Degree, Associate's Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.
• Ability to use a personal computer and proficiency with other Microsoft Office applications.

Qualifications:

• Strong written and verbal communication skills 
• Amazing attention to detail 
• Outgoing and has an “I’ve got this” attitude 
• Ability to read, write, speak and understand the English language in a business environment • Documentation skills 
• PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred.
•  Experience installing local networks and working with relays is a plus.
•  Bachelor of Arts, Associate's Degree, or a Technical School Certification in a related field (or  equivalent education, plus customer support, project coordination or account management  experience.)
• Some travel and a rotating on-call schedule is required

Pay Rate: $31-$38/hr

*Final salary will be determined based on candidate's skills and experience level.

 Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development