Sales & Customer Service Administrator
Full-Time | Office-Based | Monday–Friday, 8:30am–4:30pm
Salary: £30,000–£35,000 (depending on experience)
Location: Coventry, CV4

We are seeking a proactive Sales & Customer Service Administrator to join a busy, friendly office team within a growing home improvement business. This is a varied and rewarding role that combines sales support, customer service, and administration.

Key Responsibilities

• Provide dedicated support to the Field Sales Team
• Prepare and send customer quotations, following up to secure orders
• Answer incoming calls and manage messages from the call centre
• Welcome visitors and showcase products in the showroom
• Book appointments for surveys and repairs
• Schedule installations for private clients, developers, and housing associations
• Prepare fitter packs for installation teams
• Monitor job progress and ensure prompt payment collection
• Reconcile customer payments using Xero
• Greet and assist showroom visitors, offering product information and demonstrations

About You

• Confident communicator with excellent customer service skills
• Organised and detail-oriented, able to manage multiple tasks
• Comfortable working in a busy office environment
• Experience with Xero or similar accounting software is desirable
• Previous experience in a sales support, admin, or coordination role preferred

This is a great opportunity to join a stable and supportive company where your contribution will be valued and rewarded.