Overview

POSITION SUMMARY: The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• Must have at least 1 year of high-volume bartending experience.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Takes customer drink orders.  - Properly greet each guest and provide outstanding customer service offering drink and food specials. - Totals bills, presents check, collects settlement, and processes payment. - Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. - Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately. - Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately. - Prepare cocktails according to recipes, using correct tools and glassware. - Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly. - Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods. - Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions. - Serve food and beverages, ensuring timeliness, completeness, and accuracy. - Serve meals to patrons according to established rules or etiquette, working in a casual dining setting. - Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs. - Process payments according to POS and cash handling procedures. - Perform last call. - Maintain bank variance within standard. - Ensure all checks are closed out. - Maintain bar inventory to determined par levels and communicate ordering needs to management staff. - Maintain positive and professional communication with all staff. - Communicate effectively and professionally with the culinary team to maximize guest satisfaction. - Adheres to food and beverage policies and State Liquor Laws.  - Keeps station clean at all times.  - Promotes positive customer relations.  - Responsible for the receipt of monies and settlement of guest’s checks.  - Other departmental related duties and assignments as directed by management. KNOWLEDGE OF: - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing. - Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. - Ability to work as part of a team in a high-volume environment. - Excellent customer service skills. - Have interpersonal skills to deal effectively with all business contacts. - Professional appearance and demeanor. - Knowledge of Player's Club marketing. - Fluency in English: additional languages preferred.  ABILITY TO: - Ability to move throughout the business (standing, walking, kneeling, bending, sit) for extended periods of time. - Ability to make repeating movements of the arms, hands, and wrists. - Ability to express or exchange ideas verbally and perceive sound by ear. - Ability to obtain impressions through the eyes. - Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. - Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. - Ability to turn or twist body parts in a circular motion. - Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. - Maintaining a well-groomed appearance. - Follow all uniform guidelines. - Practice all safety & sanitation standards. - Recycling products, where possible. - Follow all food safety & sanitation procedures. - Practice all general safety standards.