Company Description

Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day

Job Description

Join our team as a Guest Service Agent at the luxurious Constance Lemuria in Seychelles, where you'll play a crucial role in creating unforgettable experiences for our guests. As the face of our resort, you'll be responsible for ensuring exceptional service from check-in to check-out, embodying the warmth and hospitality that defines our brand.

• Provide a warm, personalized welcome to all guests upon arrival
• Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail
• Offer comprehensive information about hotel services, facilities, and local attractions in Seychelles
• Act as a liaison between guests and various departments to ensure seamless service delivery
• Handle guest inquiries, requests, and complaints with professionalism and empathy
• Process payments and manage reservations using hotel management software
• Maintain a clean and organized front desk and lobby area
• Update guest profiles and logs for future reference and service personalization
• Collaborate effectively with other departments to anticipate and fulfill guest needs
• Escort VIP guests when necessary and ensure all preferences are noted and met
• Stay informed about local events and attractions to provide concierge-level assistance

Qualifications

• NC3 in Front Office or relevant qualification in Hospitality or Customer Service
• Minimum of 2 years of experience as a Guest Services Agent or in a similar guest-facing role
• Fluent in English and French, both spoken and written
• Knowledge of Mandarin Chinse language is an advantage
• Proficiency in hotel management software
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment
• Excellent time management and organizational skills
• Team-oriented with a collaborative mindset and proactive attitude
• Flexible and adaptable to changing priorities
• Knowledge of Seychelles attractions and culture is a plus
• Commitment to delivering exceptional customer service

Additional Information

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