Overview

Under the supervision of the Manager - EVS, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.  

Qualifications

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

• This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.

Responsibilities

- Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel. - Recommends adjustments to public space policies to more effectively service the guest. - Resolves non-routine departmental problem situations and performs specials projects as assigned. - Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems. - Must possess proven leadership ability necessary to provide guidance to subordinate personnel. - Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts. - Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction. - Attend and participate in meetings, completing follow-up as assigned.          - Perform work regularly and predictably. - Other duties as assigned.