Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Primary skills & Non-negotiable Requirements:
Microsoft Endpoint CSA (Intune CSA) will be responsible for managing and maintaining various Microsoft Intune environment and play a vital role in ensuring effective deployment, configuration, migration and ongoing management of Microsoft Intune for devices to maintain its security and compliance which includes - Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in Windows & Cloud Endpoints like AVD W365 Microsoft Intune ConfigMgr, Azure Active Directory, and other cloud-based and AI services and platforms.
The role requires in-depth knowledge in several of the following technology areas:

- Ability to Configure, implement and troubleshooting skills around Intune Enrolment, Policy Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles Polices and Intune reporting to ensure compliance with organizational standards and security requirements.
- Deep knowledge of solution architecture, design, implementation, and/or support of Cloud /collaboration/unified environments.
- Experience with Windows 10 11, iOS, Android, and MacOS devices, as well as their configuration and management options in both Intune service & client Device perspective.
- Awareness on Linux onboarding to Intune
- Good knowledge in Windows 365 Cloud PCs, AVD
- Awareness on Copilot and Copilot in Intune.
- Experience with Mobile Device Management and Mobile Application Management in Intune. Fair understanding of third-party solutions (Airwatch, Mobile Iron, Munki tool etc)
- Experience with Migrations to Intune example: - Migrating JAMF to Intune to manage MAC devices, MAC app migration to Intune.
- Proficient in Skills related to Intune like – Conditional Access, Scripts & remediations, Group Policy Analytics, Proactive remediation, Autopilot, Log analytics workspace, Autopatch, Windows Update for Business Reports, Co-management Workloads.
- Excellent in Intune Suite - Advanced Analytics, Remote Help, Endpoint Privilege Management, Microsoft Tunnel for Mobile App Management, Advanced App Management, Specialty device management, Awareness on Intune Cloud PKI.
- Stay up to date with Microsoft Intune updates, new features, and industry trends to provide recommendations for improvements and enhancements.
- Good knowledge around Azure Identity and Access management - Azure Entra ID
- Microsoft Graph API skills & ready to customize solutions around Intune Management & reporting along with PowerBI dashboard Integration and experience in KQL queries for Log Analytics ex: WufB reports.
- Experience in System Center Configuration manager features and capabilities including OSD.
- Level 300-400 Troubleshooting skills in SCCM.
- SCCM & Intune – Co-management & Migration Skills.
- Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
- Experience in leading the planning, design, presentation training delivery, and implementation of solutions to meet customer, business, and technical objective.
- Excels in out-of-the-box thinking, possesses a strong eagerness to learn, and demonstrates exceptional problem-solving skills
- Understanding of cloud endpoints, principles of Zero Trust, Windows Hello for Business, Windows 10 11, Windows 365, AVD, 3rd Party Integration with Intune, automating with Intune leveraging - Azure Logic Apps, Powershell, GraphAPI, Power Automate.

Non-Technical/Soft Skills:
Experience speaking to Business decision makers about Microsoft Intune capabilities and cloud Endpoints Management Architecture.
Presentation Skills.
Ability to handle tough situations/spots.
Commitment/ownership/accountability.
Confident/Authoritative in handling customers/clients.
Ability to propose delivery roadmap based on opportunities.
Thrive to learn constantly.
Overall activities/responsibilities with Client (not limited to only below):
100 Technical Leadership quality and handling escalations.
Conversing with stakeholders/business/application owners.
Driving troubleshooting and providing clear action plans, follow up to closure.
Collaborating & Partnering with team members internally & externally.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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