Overview

POSITION SUMMARY: The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and/or contracts to advise prospective customers of meeting space and/or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and/or Assistant Director – Banquets.   Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry preferred.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Excellent verbal and written communication and negotiation skills.
• Advanced knowledge of competitive market.
• Must be proficiency in Microsoft, Excel, Word, PowerPoint and Outlook
• Excellent organizational and professional business writing skills required.
• Sales CRM Software and Event Order Management.

ABILITY TO:

• Must be able to deal professionally with senior level executives and their staff.
• Good verbal and written communication skills are a must.
• Must be willing to work a flexible schedule.
• Must have the ability to withstand noisy and smoke-filled environments.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.  - Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions. - Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis. - Must communicate and comply with company policies, processes, and procedures. - Continually evaluates each piece of business to ensure maximum revenue is generated. - Participates in the controlling of costs of goods sold. - Works closely with the casino and special events department on hotel/casino functions to ensure successful events. - Maximizes room rental charges for non-food and beverage generated business. - Communicates all information pertinent to each sales and catering group business. - Ensures quality of food and service in the Catering Department meets the high standards that have been established. - Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department. - Promotes positive guest/employee relations. - Maintains a clean, safe, hazard-free work environment within area of responsibility. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed.