Overview

The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

 

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

  

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

 

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

 

KNOWLEDGE OF:

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

 

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Greets guests, answers the phone, and answers questions accurately and politely. - Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances. - Directs guests to different areas of the property. - Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits. - Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases). - Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories. - Displaying Retail product through Hard Rock’s visual display standards. - Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc. - Assures the complete satisfaction of each and every guest by creating memorable experiences. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned.