About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The Sr Manager, Patient Access Services works in conjunction with the Director, Patient Access Services and VP, Revenue Cycle to ensure accuracy, consistency and efficiency in relation to all aspects of the patient access and registration functions for the organization.

Essential Job Functions

• Organize and facilitate a holistic training program for Patient Access Managers and Specialists to include, but not limited to, patient access workflows, revenue cycle overview, insurance verification, time of service collections and customer service to incorporate best practices and ongoing efficiency
• Oversee and drive continuous business process excellence to ensure accuracy and efficiency for all patient access responsibilities ultimately increasing collections, improving customer experience, driving accuracy for claim submission
• Serve as a liaison between the Central Billing Office and the Patient Access Department to ensure consistent information is being shared with all team members to meet Revenue Cycle and Patient Access objectives reporting concerns or opportunities to the VP, Revenue Cycle, market leadership, and if necessary, executive leadership
• Provide indirect leadership, guidance and ongoing coaching to Patient Access Managers and Specialists as needed in conjunction with market leadership
• Assist Patient Access Managers with auditing and assessment of all patient access related workflows to assess productivity, accuracy, opportunity for improvement, and employee development
• Take the lead role in establishing the patient access function within new markets from “Go Live” to “Stabilization” in conjunction with the program manager and market leadership team
• Support market leadership in the hiring process to include identifying “fit” and ensuring strong identification of the right skillsets at the time of hiring, to include participation in the interviewing and selection process
• Conduct audits to ensure accuracy and efficiency for all areas of Patient Access and report results to Patient Access Managers and market leadership
• Train new Patient Access Managers and assist markets as needed during Patient Access Manager transition
• Create and maintain Patient Access education, forms, and policies
• Conduct regular Patient Access Manager meetings
• Participate in organizational meetings and serve as subject matter expert for Patient Access
• Enter state required birth certificate information into applicable system in a timely manner
• Perform additional duties as assigned

Basic Qualifications

• 5 years patient access experience in hospital admitting or hospital billing office required
• 3-5 years supervisory experience in a health care setting required
• 1-2 years training experience to include strong content development and verbal delivery
• Bachelor’s degree in business, hospital administration or other relevant discipline strongly preferred
• Individual must have demonstrated experience working directly with medical insurance billing, verification and collections, as well as an overall understanding of managed care products (HMO, PPO, POS, etc.) and government insurance products
• Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Legal authorization to work in the US for anyone other than your current employer
• Must be available to work non-traditional work schedules, as needed, to support new markets and existing markets
• Ability to travel when required