Overview

POSITION SUMMARY: Under the supervision of the Poker Supervisor, the incumbent interacts directly with guests providing information and seating for the Poker Room games.  Also provides buy-ins to players as needed and performs credits and fills with Dealers.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) 

• High school diploma or equivalent required. Prior guest service, poker experience and/or poker certificate preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Meet and greet guests. - Answer telephone in Poker area and questions from potential players. - Maintain waiting lists for all Poker games using the Bravo system. - Open and maintain games. - Page players when seats are available and escort players to tables as needed. - Provide buy-ins to players as needed. - Perform credits and fills with Dealers. - Transport cash and chips to and from Poker Cage as needed. - Wash and reset decks as assigned. - Maintain constant contact with Floor person to ensure proper servicing of guests. - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. - Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. - Promote positive guest and team member relations at all times. - Maintain a clean, safe, hazard-free work environment within area of responsibility. - Perform other duties as assigned