Overview

Position Summary The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.

Qualifications

Education and Experience

• Must hold and maintain a current state license
• Minimum of 2 years’ experience, preferably in a luxury resort spa environment
• Guest service training a plus
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

ESSENTIAL JOB FUNCTIONS: - Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. - Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. - Effectively inform and educate our guests about specific wellness concerns. - Be flexible with your schedule, supporting the needs of the spa. - Properly care for equipment and use proper amounts of product to assist with cost controls. - Have complete knowledge and understanding of all services and products offered. - Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. - Perform prep work, properly clean and restock room as required. - Communicate to management any and all occurrences involving staff or guests in the spa that require attention. - Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available. - Handle guests’ questions and concerns professionally and courteously. - Provide accurate, appropriate and immediate responses to all requests by guests. - Possess the ability to work without direct supervision. - Maintain a positive attitude and contribute toward a quality work environment. - Regularly attend, participate in and support training and staff meetings. - Assist in all areas of spa operation as requested by management. - Communicate to management any and all occurrences involving staff or guests in the spa that require attention. - Must have enthusiasm and possess excellent customer service skills. - Enjoy working with people and possess a friendly and outgoing personality