Pay Range: $74,651.69 - $104,512.37 Annually

Midpoint: $89,582.03

Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.   

**First consideration given to candidates that apply on or before Wednesday, February 25, 2026.

The City of Richland is seeking an organized, relationship-driven, and imaginative leader to shape the Richland Public Library’s Community Engagement efforts.

The Richland Public Library is a single-site municipal library serving the community from a 57,757-square-foot facility with flexible program and meeting spaces. The library benefits from stable funding, strong administrative support from the City, and a community with a long history of valuing and supporting library services. In 2025, the library welcomed over 224,000 visitors and hosted more than 48,000 attendees at Community Engagement programs, reflecting the library’s central role in civic life.

The Community Engagement Supervisor leads a team of five (5) Librarians, providing direction, mentorship, and support for innovative programming and outreach that responds to community needs. In addition to supervising the team, the position is responsible for building and sustaining community partnerships, collaborating with other municipal departments on engagement efforts, serving as the primary liaison to the Friends of the Library, and working with the City’s Marketing & Communications department to strengthen the library’s brand.

The ideal candidate is both an outside-the-box thinker and a hands-on leader who enjoys coaching staff, building relationships, and turning ideas into meaningful community impact. This is an onsite position and includes some weekend and evening work.

GENERAL SUMMARY

Performs skilled administrative support work planning and coordinating the activities of the library's circulation, technical services, and reference desks, and related work as apparent or assigned. Continuous supervision is exercised over assigned personnel. Work is performed under the limited supervision of the Library Manager (supervisor).  
 

MINIMUM QUALIFICATIONS

SPECIAL REQUIREMENTS

Valid driver's license.
 

EDUCATION AND EXPERIENCE

For Community Engagement Option: Bachelor's degree and three (3) years of experience in community engagement, including one (1) year in a supervisory role, or equivalent combination of education and experience.

DESIRABLE QUALIFICATIONS

• Master's Degree in Library Science

• One (1) year of previous library experience

CORE VALUES

All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City.  The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity and are the tie that binds all City employees together, across all functions.
 

ESSENTIAL JOB FUNCTIONS

To be successful in this position, an individual must be able to perform each essential function satisfactorily. Additional duties of a similar nature and level may also be assigned. The City may make reasonable accommodations to enable a qualified individual with disabilities to perform the essential functions.

•  Supervises assigned staff; evaluates and reviews work performance; works with employees to correct deficiencies; plans, coordinates, and arranges for appropriate training of subordinates; documents corrective action and applies City policy, as needed; participates in the interview and selection process of new employees; recommends merit increases, reassignment, and promotions according to established guidelines.

• Assists patrons at the desks and on the phone; models appropriate customer service; promptly addresses escalated customer service concerns; fosters team management by establishing and nurturing a work environment that will promote and maintain a high level of morale and productivity

• Assigns and delegates work to ensure adequate staffing at service desks; trains, coordinates, and schedules the work of library volunteers; maintains time related records.

• Assists in maintaining a clean and orderly library environment; reports need for repair, maintenance, and additional supplies, and equipment as necessary.

• Assists in the monitoring of patron behavior and ensures positive and harmonious interaction and relationships between patrons and library staff, assists in the overall security of the library and its premises.

• Serves and participates as a member on library committees; contributes ideas to facilitate program and policy implementation; interacts with Library Board and City Council to advance library initiatives; acts as Library Manager when the Manager is unavailable. 

• Assists with the analyses of market changes and/or community development to identify opportunities to enhance or promote library services and programs.

COMMUNITY ENGAGEMENT OPTION

• Directs a unified program and outreach strategy for the library; plans and implements library programming and outreach for all ages; works with residents to ensure community engagement is meeting community need; coordinates marketing of library programming; stays current with community engagement trends in public libraries; oversees grant applications and implementation related to community engagement; assists in developing the annual budget for programming and outreach resources.

• Initiates and maintains mutually beneficial partnerships within the community to support programming and outreach; attends networking functions; collaborates with regional libraries and service providers; acts as the liaison for the Friends of the Library.

KNOWLEDGE, SKILLS AND ABILITIES

Supervisory

• Foster Teamwork: Builds effective teams committed to organizational goals. Fosters collaboration among team members and among teams. Uses teams to address relevant issues.

• Prioritize Work and Commitments: Develops short- and long-range plans that are appropriately comprehensive, realistic, and effective in meeting goals. Focuses on the most important tasks first and directs others to focus on those tasks. Integrates planning efforts across work units to ensure the most critical work gets done first.

• Drive for Team Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals. Encourages others drive for strategic goals. Persists despite obstacles and opposition. Pursues aggressive goals and works hard to achieve them. Owns the outcomes produced by the team.

• Manage Employee Performance: Guides employees to achieve the highest levels of performance. Sets clear and compelling expectations for performance. Provides frequent and specific feedback to help employees meet or exceed expectations. Maintains effective records related to employee performance. Delivers specific, timely, and meaningful performance reviews.

Foundational

• Use Technical/Functional Expertise: Displays an appropriate depth of knowledge and skills as required for the position and commensurate with the time in class. Uses technology as appropriate for the position. Seeks additional knowledge and information to continually enhance knowledge in areas of specialty.

• Be Accountable for Performance: Actively shows responsibility, reliability, and trustworthiness. Ensures work and information are complete and accurate. Admits mistakes and looks for ways to improve. Models self as dependable and reliable. Follows up with others to ensure agreements and commitments have been fulfilled. Values the importance of team and organizational success. Independently takes action to influence events, to improve own or organizational performance and to promote the goals of the organization.

• Provide Excellent Customer Service: Anticipates, assesses, and responds effectively to the needs of diverse customers, both internal and external, providing consistently excellent service that is timely, accurate, courteous, and respectful.

• Communicate Effectively: Uses verbal and written skills effectively to ensure that information is successfully shared throughout the organization. Relates well to a range of people. Shows sensitivity to the needs of others. Demonstrates ability to build rapport and facilitates mutual understanding.

• Work Safely: Knowledge and application of relevant safety requirements that apply to the specific work being done. Recognizes and mitigates safety hazards on the job. Observes rules and regulations to comply with personal and workplace safety standards. Works to create a hazard-free, accident-free environment.

WORKING CONDITIONS

Physical Requirements and Working Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the regular and punctual attendance at the office or other assigned locations; occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions; frequently requires sitting and pushing or pulling; and occasionally requires standing, walking, and stooping, kneeling, crouching and/or crawling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

BENEFITS INFORMATION

Summary of the City of Richland benefits for unaffiliated staff (non-represented employees):

Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

Regular Full-Time (35 to 40 hr/week) Employee Benefits

• Excellent open access (preferred provider) medical plan with substantial City-paid contribution

• City-paid dental and vision plans

• City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)

• City-paid Long-Term Disability Insurance

• Participation in the State of Washington's Retirement Plan (PERS)

• Paid Time Off (PTO)

• 10 Paid Holidays

• 4% City-match deferred compensation with 457 and 401(a) plan options

  • Senior Management Level = additional 4% City-paid into the 401(a) Plan

  • Management Level = additional 3% City-paid into the 401(a) Plan

  • Supervisors or Exempt Level = additional 1% City-paid into the 401(a) Plan

• Extended Sick Leave (ESL)

• Section 125 - Flexible Benefits Plan (Medical/Dependent Care)

• City Paid and Employee Paid Retirement Health Savings Plan

• Employee Assistance Program

• Annual Performance Assessment System

Paid Time Off (PTO) Accrual

Regular Full-Time (40hr) Accrual Rates. (The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours.)

Years of Continuous Service / Maximum Hours Per Month

0 months through 6 months / 13.33 hours per month

6 months through 9 years / 20.33 hours per month

10 years through 15 years / 22.33 hours per month

16 years through 20 years / 24.33 hours per month

Over 20 years / 26.33 hours per month

SUPPLEMENTAL INFORMATION

Selection will be based on overall qualifications, skills testing (if applicable) and an interview process. Final candidate selected will be subject to a comprehensive background/reference check and pre-employment physical commensurate to the position.