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Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

International Svcs Rep

Job Summary:

International Student Services (ISS) seeks one individual committed to inclusive international student advising. International Student Advisors work as a team to advise F and J visa holders and serve as Designated School Officials (DSO) and Alternate Responsible Officers (ARO) to process immigration update requests consistent with federal regulations and UW-Madison policies. Each advisor is assigned a caseload and works closely with academic advisors and graduate program coordinators in their assigned School, College, or Department. This position will contribute to the ISS Policy, Procedure, and Practice Manual, deliver immigration-related learning content for campus partners and students, and support engagement efforts to foster a sense of belonging for international students.

The position will report to one of the Senior International Student Advisors and is an essential member of the Advising Team (11 staff) within the ISS office (25 staff). The Advising Team is responsible for educating and empowering international students through their immigration and co-curricular advising support for F and J students and their dependents, periodic advising workshops and Lunch & Learn series, and immigration paperwork processing.  ISS serves over 7,000 F/J nonimmigrant students and over 2,000 alumni on post-completion employment authorization, in addition to the J-1 student intern program and processing initial documents for admitted students. We utilize Terra Dotta ISSS batch software to maintain F/J international student compliance and communications.  

Key Job Responsibilities:

Tasks:

• Advise a caseload of approximately 1,000 international students via appointments, drop-in advising, Terra Dotta Information Request, phone, and email

• Support inclusive engagement and communication

• Provide support to campus departments, represent ISS at meetings, and collaborate for greater international student support and inclusion

• Educate campus partners to communicate nuances of immigration compliance and academic policy

• Process immigration document updates and requests for all F/J students

• Serve as Designated School Official (DSO) for F-1 students and Alternate Responsible Officer (ARO) for J-1 students

• Proactively review and interpret immigration regulations and academic policies to advocate and implement compliant and inclusive advising practice

• Prepare and deliver multi-modal training and information sessions for students, staff, and campus partners

• Participate in regular ISS staff, advising check-in meetings, and IS Staff Dialogue Series

 

• Interprets and communicates student rights, responsibilities, and options related to specific requests and situations

• Collaborates with internal and external stakeholders to advocate for international students promoting their contributions to diverse communities

• Prepares and delivers workshops for international students on topics related to visas, immigration updates, and employment authorization rules and regulations

• Prepares, submits, and processes complex immigration documentation for incoming, current, and former students

• Monitors regulations and activities to ensure institutional compliance with governmental agencies and institutional policies

• Advises on student visa issues through individual consultations and workshops across various mediums

Department:

International Student Services (ISS), International Division

Compensation:

$54,500-$56,000, depending on experience

Required Qualifications:

• Demonstrated experience solving complex problems in cross-cultural contexts
• Demonstrated commitment to inclusive education and engagement opportunities for international students
• Demonstrated cross-cultural competency to educate and empower diverse audiences
• Demonstrated communication skills (written and verbal) for multilingual audiences
• Customer service in a fast-paced environment with competing demands
• Strong organizational skills and attention to detail
• Demonstrated proficiency with technology tools
• Position requires proof of U.S. citizenship/legal permanent residence to serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO), per Department of Homeland Security.

Preferred Qualifications:

• Knowledge of student leadership and identity development
• Demonstrated knowledge of federal immigration regulations for F and J non-immigrant students
• Previous Designated School Official (DSO) and/or Alternate Responsible Officer (ARO) experience
• Experience with Terra Dotta ISSS software
• Experience with PeopleSoft Student Information System
• Experience living, working, or studying abroad
• Proficiency in one or more languages in addition to English

Education:

Bachelor’s degree in international relations, global education, higher education, or related field

How to Apply:

To apply for this position, please click on the "I am a current employee" button or "I am not a current employee" button under Apply Now. You will be prompted to upload the following documents.

• Cover Letter

• Resume

Please note, there is only one attachment field. You must upload all your documents into the one attachment field. All listed application materials must be received to be considered.

Finalists will be asked to provide contact information (phone and email) for three references, one of which must be a current or former supervisor. References will not be contacted without prior notice.

Contact Information:

Please contact Kristine Schutte: kristine.schutte@wisc.edu with any questions.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.