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Position Title:

IT Professional Services Director

Job Category:

Limited

Employment Type:

Regular

Job Profile:

IT Director II (Inst)

Job Duties:

Key Job Responsibilities:

• Provide strategic leadership for enterprise IT initiatives and advise senior leadership on technology operations, service delivery, and investment alignment. 

• Develop and maintain IT policies, procedures, and governance practices in collaboration with campus partners to ensure consistency and compliance. 

• Serve as the primary liaison to internal and external stakeholders, representing departmental priorities and fostering effective collaboration. 

• Lead and develop professional staff and subordinate managers, promoting operational effectiveness, accountability, and a culture of service excellence. 

• Oversee the university’s IT project and service portfolio, including prioritization, governance, performance reporting, and risk management. 

• Monitor portfolio health, manage interdependencies, and recommend adjustments to resources, sequencing, or scope. 

• Provide executive leadership with regular briefings on portfolio performance, risks, and strategic outcomes. 

• Direct IT Professional Services functions—project management, business analysis, communications and training, and service/process management—ensuring consistent methodologies and tools. 

• Advance business process improvement, organizational change, and service maturity initiatives in partnership with academic and administrative units. 

• Ensure fiscal stewardship and effective allocation of resources. 

• Exercise full supervisory authority, including hiring, performance management, and workforce planning. 

• Strengthen organizational capability through coaching, training, and professional development. 

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.