Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Our employees are key to our success.

Job Summary:
Responsible for inbound and/or outbound operations. Under general supervision, the Customer Service Specialist is responsible for providing exceptional customer service for DTLR customers. The candidate will be a fantastic advocate for our customers, delivering superior service and helping design the best service policies. This full-time position will involve delighting customers as the front-line resource over phone, email, live chat, solving customer service issues as they arise, and supporting the marketing, operations and fulfillment processes as needed. This leader will be hands-on in a start-up operation and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other various departments in the company.

Duties/Responsibilities:
• Building the initial teams, establishing procedures, metrics, and processes.
• Lead and supervise a team of Area Managers and hourly associates.
• Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling, and disposition of products, and keeping the highest standards of inventory accuracy.
• Develop and maintain a safe work environment.
• Responsible for achieving all operational goals.
• Drive strategic planning and forecasting.
• Ability to reward and recognize performance and execute on progressive discipline as needed.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Create a positive team dynamic that encourages all employees to adapt to the ever-changing business, and stay focused on the customer experience.
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse.
• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness.

Required Skills/Abilities:
• Excellent leadership and team management skills, with the ability to inspire and motivate a team.
• Strong project management abilities, including the ability to prioritize, delegate, and meet deadlines.
• Must demonstrate an ability to think strategically, plan and organize effectively.
• Must be able to maintain an exemplary degree of professionalism in all situations.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy.
• The ability to execute directives with precision and consistency.
• Excellent computer skills in a Microsoft Windows environment
• Demonstrate flexibility on the job.
• Ability to adapt quickly and react to business needs and change.
• Detail oriented, excellent time management with strong sense of urgency.
• Ability to work some Saturdays and evenings.

Education and Experience:
• 4-year degree

Physical Requirements:
•While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use hands to finger, handle, or feel; and talk; or hear.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception.
• The incumbent must be able to work in a fast-paced environment.

Work Environment:

The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
 

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay range: $55,000-70,000 (Depending on Experience); This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.

#LI-DNI

Pay range: $55,000-70,000 (Depending on Experience); This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.