Position Summary:

We are currently seeking an outstanding Field Applications Scientist, Immunoassay Specialist based in the Baltimore, MD (Mid-Atlantic) or Raleigh, NC (Southeast) area to provide exceptional sales and customer support for our revolutionary immunoassay analysis instrumentation and assays. The candidate will be a key member of a team of Field Applications Scientists, responsible for providing pre- and post-sales assay development and technical support for the Spear Bio, Ella and Luminex platforms. A strong background in immunoassays and protein analysis is required, along with the ability to communicate technical information to varied scientific audiences internally and externally. The ideal candidate is an energetic, dependable and enthusiastic team-player, who’s savvy about innovative technology.

In addition to the base salary, this position is eligible to receive a commission plan, in accordance with company policy.

Key Responsibilities: 
 

• Provide customer assistance on more detailed or complex questions regarding our immunoassay platform, including assay design and planning, correlation and bridging between platforms, and data interpretation.
• Present scientific seminars to prospects and assist with pre-sales opportunities by carrying out evaluations at prospect sites.
• Attend, present and interact with customers at scientific meetings, conferences and tradeshows.  Provide feedback and updates to other team members (including sales, marketing and PM teams).
• Provide customer feedback and field visit reports to other team members.
• Serve as a subject matter expert for immunoassays and stay current on the science and workflows within immunoassay fields with opportunities to present to internal teams on those matters. Collaborate with global FAS teams to help train peers and synergize on resources.
• Empower scientists by training and supporting them on instrument use, assay development and data analysis for Spear Bio, Luminex & Ella instruments and software. 
• Develop and nurture positive relationships with customers and internal teams in assigned territory
• Foster increased product usage, support sales efforts through technical presentations, product demonstrations and participation at vendor shows.
• Accompany Sales Representatives in customer laboratories to provide technical and applications expertise
• Provide post-sales assay development and troubleshooting support for customers in-person, virtually, and via phone and email
• Travel to customer laboratories to provide support
• Contribute customer feedback to marketing, product development and software teams
• Assist in creation and review of technical literature and training resources
• Create and maintain customer support information using our CRM (SalesForce)
• Communicate effectively with customers and team members

Education and Experience: 

• Minimum BS/BA degree in biochemistry, bioengineering, pharmaceutical sciences, biology or a related life science field. MS/PhD and Field Applications Scientist experience is preferred
• Minimum 5 years hands-on experience with immunoassays is required

Knowledge, Skills, and Abilities:

• Display a thorough understanding of the principles of immunoassays and the applicability of these assays in different research fields
• Independently execute assay and reagent troubleshooting, optimization and validation experiments
• Excellent oral and written communication skills, to include presentation and training styles.
• Substantial knowledge of current scientific literature and life science methods and applications
• Proven record working efficiently both in a team environment and independently is required; previous experience providing Field Applications/Technical support is a plus
• Ability to multi-task and prioritize is required
• Excellent time management, organizational, verbal and written communication skills
• Experience in training and teaching
• Ability to travel 50-75% of the time