Entity: Owensboro Health Muhlenberg Community Hospital | Department: Cafeteria | Work Hours: 40+ hours | Weekend Requirements: As Needed | 1.0 FTE

Job Summary:

Directs all work activities of dietary personnel to ensure prompt, courteous, and high quality food and customer service.

Job Responsibilities:

• A Accountable for the development and implementation of practices, policies, and procedures in the department.

• Accountable for the development and monitoring of, and compliance with, the departmental budgets, including capital and operating budgets.

• Determines, coordinates, and supervises daily staffing assignments and levels.

• Provides direction, orientation, training, coaching, and mentoring to staff.

• Assists with performance evaluations and corrective actions.

• Assesses quality of services delivered and facilitates staff development programs.

• Ensures staff compliance with departmental and organizational policies, procedures, and protocols.

• Performs staff responsibilities as needed to fulfill required service levels.

• Leads the handling and resolution of complex issues and complaints.

• Reviews menu and special orders to determine types and quantities of food items to be prepared.

• Follows standardized recipes in preparation of all foods.

• Plans cooking schedule with dietitian to ensure food will be ready at specified times.

• Confers with dietitians regarding modified diet preparation and use of leftovers.

• Adheres to all applicable guidelines regarding the storage, handling, and preparation of food as well as in the sanitation and maintenance of work area.

• Maintains area, equipment, and supplies in safe and orderly manner.

• Cleans and inspects dietary equipment, appliances, and work areas to ensure cleanliness and functional operation.

• Apportions and serves food to patients, staff, and visitors.

Leadership Responsibilities:

• Performance Management - Supervises the daily activities of technical, operations, business support or team members and is accountable for performance.

• Resource Management - Sets priorities for the team to ensure task completion; coordinates worked activities to optimize productivity.

• Problem solving – identifies and solves problems guided by policies and procedures; delivers guidance with oversight from manager.

• Delegation - Effectively assigning tasks and responsibilities to team members based on their strengths.   May perform duties of subordinates but at an advanced level and typically less than 80% of their time. 

• Leadership Ability – Will approve timecards, participate in hiring, training new hires, provide input into corrective action & development plans, assist with process improvement conduct performance reviews, assist with budgeting and operations, etc.

• Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements. 

• Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• A minimum of 2 years' relevant experience as determined by the organization

 Education

• Associate's degree or higher in related field required upon hire

Additional Education Information

• A combination of education, training and experience may be considered in lieu of degree.

Licensure/Certification/Registration

• No licensure/certification/registration required

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical-Hospital)

Standing: 75%

Walking: 75%

Sitting: 50

Lifting 0-25 lbs: 75%

Lifting 25-75 lbs: 25%

Lifting over 75 lbs: 25%

Carrying 0-25 lbs: 75%

Carrying 2575 lbs: 25%

Carrying over 75 lbs: 25%

Pushing/Plling 0-25 lbs: 75%

Pushing/Pulling 25-75 lbs: 75%

Pushing/Pulling over 75 lbs: 75%

Climbing: 50%

Bending/Stooping: 75%

Kneeling: 50%

Crouching/Crawling: 50%

Reaching: 75%

Talking: 75%

Hearing: 75%

Repetitive Foot/Leg Movements: 25%

Repetitive Hand/Arm Movements: 75%

Keyboard Data Entry: 75%

Running: 50%

Vision: Depth Perception: 75%

Vision: Distinguish Color: 75%

Vision: Seeing Far: 75%

Vision: Seeing Near: 75%

Hazardous Drug Risk Exposure: Low-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.