The Senior Vice President of Resorts is responsible for developing and leading the implementation of the Corporation’s hospitality operational strategy. This includes working closely with leadership across the organization in Resort Operations including Hotel, Valet, Transportation, EVS, Retail/Golf, Wardrobe and Warehouse to ensure every division has what it needs to successfully drive results., The SVP of Resorts will support growth through a variety of methods. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Lead the development and execution of a multi-year and annual strategic plan for resort operations, in line with the SGC’s strategy and property-specific needs.
2.    Collaborate with other functional areas to operate as effectively and efficiently as possible to drive profitability while delivering on the guest brand promise and creating the Best 8 hours culture for Team Members. 
3.    Develop and lead the implementation of guest service level standards that align with the SGC brand service strategy to meet and exceed guests’ needs.
4.    Provide strategic leadership to corporate and property functional leaders in the development of key performance indicators and capital expenditure plans, in order to measure progress towards accomplishing Resort Operations and SGC strategic objectives.  Identify any delays and/or risks and recommend corrective actions where necessary, thus ensuring that the SGC delivers its strategy as per the defined targets, timelines and budgets.
5.    Lead revenue management function to develop pricing strategies, packages and promotions for rooms and resort services.
6.    Work with corporate marketing team on the development of resort operations marketing plans to enhance the resorts market position and profitability.
7.    Leverage consolidated buying power of the organization to source products/services for consistency and value to the enterprise across all properties.  
8.    Lead the appropriate preventive and corrective maintenance programs as well as the execution of any capital projects in order to ensure that the properties are maintained as per SGC standards and that their asset value is continuously protected.  
9.    Lead and monitors the management of retail outlets and hotels’ pre-openings and stabilization in close collaboration with functional leadership, as well as advise on construction, conversion or refurbishment projects in order to ensure that all plans are met and that all assets reflect the brand standards and their intended positioning. 
10.    Promote a culture of high performance and continuous improvement.
11.    Develop sequence of service for all Resort Operations to ensure consistent high quality.
12.    Contribute to the identification, evaluation and realization of investment and development opportunities in order to ensure the achievement of SGC’s growth agenda.  
13.    Direct the development and implementation of SGC’s hospitality operations department policies, systems, processes, procedures and controls ensuring SGC delivers On the brand promise and operates in compliance with all applicable rules, regulations and legislation, including Health, Safety & Hygiene, security, employment legislation and financial reporting.  
14.    Establish training programs to ensure consistent application of the department SOPs.
15.    Supports internal and external audit teams to ensure risks are identified and controlled effectively.   Ensures that crisis management and continuity of business plans are well-developed and well managed, and that colleagues are fully briefed and aware of their responsibilities.

STANDARD REQUIREMENTS:
1.    Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company. 
2.    Act as a role model and coach while developing team using a consistent, approachable demeanor and clearly articulating expectations.
3.    Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Exemplify SGC's values by consistently demonstrating excellent guest service and professionalism, setting a great example for others.
4.    Oversee departmental administrative matters and ensures HR is consulted as appropriate.  
5.    Develop effective communication routines that ensure all Team Members within Resort Operations and other functional areas across the organization are well informed and have the information needed to be successful. 
6.    Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.
7.    Responsible for ensuring the department adheres to all company policies and internal controls.
8.    Prepare the annual budget and monitors to ensure attainment of goals.  Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime.
9.    Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures.  
10.    Maintain a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information.
11.    Keep abreast of industry trends, new technology and practices as they relate to his/her area(s) of responsibility.
12.    Must complete all required SGC Training programs within the assigned timeframe.
13.    Attend all necessary meetings to stay informed; including company and community meetings.
14.    Oversee an operation that is 24/7 and requires hours that can extend up to sixty (60) hours per week or more, and be inclusive of work weeks that consist of six (6) or seven (7) days. This individual is on-call and requires accessibility 24/7.
15.    Perform any other duties as assigned.

QUALIFICATIONS/REQUIREMENTS: 

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    Bachelor’s degree in Business, Hospitality Management or equivalent work experience required.  Master’s degree preferred.
3.    Broad knowledge of hospitality or resort operations required.
4.    Minimum of twelve (12) years of hospitality/resort experience in a progressively increasing leadership role with at least 6 years at a casino property. 
5.    Minimum of five (5) of those years in a Director level or above capacity required.
6.    Experience creating, developing, implementing service standards.
7.    Experience working in a corporation with multiple properties required.
8.    Experience leading and coaching strong customer service and continuous improvement initiatives.
9.    A demonstrable track record of delivering results including managing change and delivering on challenging hospitality management matters within a suitable business environment. 
10.    A strong reputation within the hospitality industry and an extensive network of key contacts. 
11.    Excellent mastery of core hotelier operations and thorough knowledge of the hospitality industry.  
12.    Strong understanding of and affinity with asset management optimization and value enhancement.
13.    Strong knowledge of guest services market trends and best practice in the hospitality industry.  
14.    Strong strategic and business planning skills.
15.    Experience creating, measuring and coaching to KPI’s.
16.    Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships.
17.    A track record of employee engagement and employee development.
18.    Successful candidate must be an experienced, results oriented, and hands-on professional.
19.    Must have proficient computer skills. 
20.    Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.

Language Skills and Reasoning Ability:
1.    Ability to write routine correspondence and to speak effectively to the public, employees and patrons.
2.    Excellent communication, organizational, and analytical skills required.
3.    Must have the ability to deal effectively and interact well with the patrons and Team Members.
4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5.    Ability to define problems, collect data, establish facts, and draw valid conclusions and provide solutions.
6.    Must demonstrate leadership, fairness, and sensibility to the patrons and employees. 
7.    Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
1.    Must be able to effectively understand and communicate to candidates and employees.
2.    Must be able to stand, walk, and move through all areas of the casino.
3.    Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
 

Salary Starting Rate:

$1.00

Compensation is negotiable based on experience and education.
 

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.