• Act as the single point of contact (SPOC) for the customer for all project-related matters
• Drive end-to-end project delivery, ensuring timelines, scope, and quality are met
• Lead regular governance calls, status updates, and stakeholder meetings
• Coordinate closely with internal teams (Delivery, R&D, Support) and customer stakeholders
• Ensure clear communication and alignment across all stakeholders
• Identify risks, dependencies, and issues; drive timely resolution and escalation
• Manage project plans, timelines, and deliverables with strong tracking and follow-up
• Ensure compliance with contractual obligations, SLAs, internal governance standards, and applicable regulatory or security requirements.
• Handle customer escalations effectively and maintain strong working relationships
• Ensure proper documentation, reporting, and adherence to project governance
• Drive knowledge management by maintaining a shared knowledge base, mentoring team members, enhancing technical capabilities, and improving overall productivity.
• Ensure smooth transition and handover to operations or support teams post-implementation, including documentation, training, and stabilization support to ensure sustained customer satisfaction.

Skills and Competencies

• Strong stakeholder management and communication skills
• Proven ability to coordinate across cross-functional teams
• Experience in handling customer-facing roles and senior stakeholders
• Good understanding of project management methodologies (Agile/Waterfall)
• Strong problem-solving and decision-making ability
• Ability to manage multiple priorities under tight timelines
• High level of ownership and accountability

Preferred Qualifications :

• Experience in Telecom / IT / Software Delivery projects
• Exposure to enterprise customers and large-scale deployments
• PMP / Prince2 certification (good to have)