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The Fire Alarm Service and Inspection Coordinator is responsible for managing service calls, inspections, and maintenance activities for fire alarm systems. This role ensures timely response, efficient scheduling, and high-quality customer service.

Essential Duties & Responsibilities: 

• Schedule and dispatch service technicians for inspections, service calls, and emergency requests

• Manage incoming service requests via phone and email

• Prioritize calls based on urgency and customer needs

• Coordinate recurring inspections and ensure compliance with inspection schedules

• Track open service tickets and ensure timely completion

• Communicate with customers regarding scheduling, updates, and service status

• Review technician reports for accuracy and completeness

• Assist with quoting repairs and deficiencies identified during inspections

• Ensure proper documentation for billing and compliance

• Maintain customer records and service history

Education/Qualification: 

• 2–5 years of experience in service coordination, dispatching, or the alarm industry preferred

• Familiarity with fire alarm inspection and service processes

• Strong organizational and multitasking abilities

• Excellent customer service and communication skills

• Experience with service management software (Sedona, Service Trade, or similar) preferred.

Pay Rate:

$25 to $30 hourly based on experience.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.