• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA. 

• Works to identify key risks in the assigned area and escalates concerns to their supervisor. 

• Provide feedback to supervisor on success and failures identified during the Quality Assurance process. 

• Reports any training needs or opportunities to management. 

• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines. 

• Ensure regulatory and operational compliance for loans reviewed.

 • Responsive to internal and external customer needs in a timely, accurate and professional manner. 

• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred. 

• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have 

• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations. 

• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing. 

 • High level of attention to detail

 • Outstanding analytical capabilities to deconstruct a complex situation into root causes.

 • Ability to judge and assess situations in a very objective manner.

 • Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.

 • Demonstrated analytical-thinking and problem-solving experience.

 • Able to prioritize one’s own daily activities.

 • Capable of working in a team environment 

• Can use good judgement 

 Prefer candidates already residing in Bangalore