Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

EHR Patient Financial Systems Manager

Location:

Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8am-5pm

Job Description:

Duties/Responsibilities

• Act as an escalation point for other IT Managers

• Act as a backup for other IT Managers

• Can act in the Director of Enterprise Applications stead as requested/required, covering supervisory responsibilities, meeting attendance/facilitation, etc.

• Seek out opportunities to optimize IT processes and workflows

• Lead and participate in the design and improvement of IT processes and workflows

• Acts as a mentor to IT Managers, application team members, and other IT employees by furthering their skill sets and developing their abilities to successfully complete assignments of increasing scope and difficulty

• Maintain general management responsibility for the electronic health record (EHR) Access, HIM, and Revenue Cycle staff

• Ensure that application team members practice excellent application stewardship (documentation, version control, change management, testing, etc.)

• Builds and facilitates the Access, HIM, and Revenue Cycle solutions team and ensures positive and effective staff participation in projects and ongoing support

• Maintain effective ongoing communication with providers, business and clinical departments, and IT leadership

• Facilitate highly responsive and effective customer service, and maintain excellent working relationships with other IT and operational leadership

• Ensure the timely review and effective closure of Help Desk Incidents and Change Orders assigned to the application team

• Act as an escalation point (business days and after-hours) for application support issues

• Foster an environment that emphasizes a culture of team work, excellent customer service skills, and a desire to advance the adoption and efficiencies of application/modules

• Clearly define the roles, responsibilities, and priorities of the application teams

• Lead and participate in third-party vendor and product searches, comparisons, and selections

• Attend meetings as required and facilitate/participate on committees as directed

• Maintain professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise

• Acts as primary point of contact for leadership in the operations and clinical departments to coordinate the patient financial systems solution implementation and support activities.

• Collaborate with providers, business and clinical departments, and other IT teams to provide on-going EHR application enhancement and support

• Coordinate and participate in workflow assessment and design sessions

• Participate in system development, configuration, testing, system patch testing, and application training

• Lead estimation and prioritization efforts for optimization projects

• Maintain an awareness and expertise as the EHR system and architecture is changed over time

• Maintain proficiency in knowledge of the EHR and how it is configured at Scottish Rite for Children

• Maintain a positive attitude when dealing with deadlines and demanding, highly stressful situations

• Adhere to policies, procedures, standards, and methodology pertaining to Governance, Change Management, Project Management, Incident Management, and System Access and Security

Required Skills/Abilities

• Bachelor's degree or commensurate health care experience required; applicable Master’s degree is desirable

• 5 or more years of healthcare experience required

• 2 or more years of Epic experience required

• An equivalent combination of education and experience may be considered

• Minimum 4 years of managerial experience is required

• Knowledge/proficiency in associated EHR 3rd party applications: real time eligibility, claims clearing, enterprise content management, etc. is desirable. 

• Access, HIM, and Revenue Cycle process design and optimization experience is desirable.

• A thorough working knowledge of access and revenue cycle business practice (registration, scheduling, patient billing and collection, coding, etc.) is required.