Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Rep I or II

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday (4, 10 hour shifts)

Job Description:

Duties/Responsibilities

• Responsible for monitoring daily call center efficiency

• Maintain departmental processes by ensuring quality assurance

• Serve as a subject matter expert by supporting staff and downstream departments

• Responsible for the on-boarding of new hires

• Manage a high volume of incoming and outgoing telephone calls

• Accurately schedule and re-schedule patient appointments in a timely manner

• Accurately pre-register specific data elements prior to the patients scheduled date of service

• Effectively communicate and coordinate patient appointments with downstream departments

• Add insurance coverage and update the billing system to reflect the insurance status of the patient

• Responsible for completing assigned work queues

• Alter clinic schedules in electronic medical record (EMR)

• Assist with departmental coverage as requested

Required Skills/Abilities

• High school diploma or equivalent required

• Associate's degree preferred

• Medical appointment scheduling experience preferred

• Knowledge of hospital call center duties are helpful

• Minimum typing speed of 40 wpm required 

• Must possess excellent written and verbal communication skills

• Ability to manage multi-line phone system and headset needed

• Demonstrate basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults 

• Good computer and public relations skills needed