Job Description Summary

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The Inbound Call Coordinator serves as the first point of contact for patients, providing exceptional customer service and administrative support over the phone.

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How will you make an impact & Requirements

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With nearly 30 years of experience in providing advanced primary care, CareMore APC delivers exceptional patient experiences. Compassionate clinicians take the time to understand each patient’s unique health needs while also removing barriers to access. Patients trust us to receive the right personalized care where and when they need it – in our care centers, at home or virtually – to improve their health outcomes and quality of life.

Primary duties may include but are not limited to:

• This role is responsible for scheduling patient appointments, assisting with medication refill requests, and addressing/routing questions related to authorizations and referrals.

• Provides guidance and support on a variety of patient needs, ensuring each inquiry is handled promptly, accurately, and with care.

• Requires strong communication skills, ability to handle escalated matters with professionalism and care, attention to detail, and the ability to multitask in a fast-paced environment to deliver a positive patient experience

Requirements:

• ​Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

Compensation:  $15.27/hr. - $19.09/hr. & bonus eligible

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