Job Description Summary

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Patient Service Representative (Full‑Time)
Schedule: Monday–Friday, 7:30 AM–4:30 PM
Pay Range: $19–$21 per hour
Locations:

1111 Polaris Parkway, Columbus, OH 43240

5050 Bradenton Ave., Dublin, OH 43017

We are seeking an experienced Patient Service Representative to join our team. This role supports both our Columbus and Dublin offices and requires 2–3 years of healthcare front office experience. The ideal candidate is patient‑focused, organized, and confident in a fast‑paced environment.

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How will you make an impact & Requirements

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What You’ll Do

• Patient check‑in/out, appointment scheduling, and daily front‑desk operations

• Answer and route incoming calls; assist with patient questions and concerns

• Support walk‑in patients with professionalism and clarity

• Verify insurance coverage and collect co‑payments

• Identify patient needs and provide appropriate solutions or alternatives

• Maintain accurate and thorough patient records

• Follow urgent‑call protocols and escalate when needed

• Meet performance goals in a high‑performing, team‑based environment

• Provide excellent service to patients and internal team members

• Perform additional duties as assigned

Requirements

• 2–3 years of healthcare front office experience

• Strong communication and customer service skills

• Ability to multitask in a fast‑paced setting

• Willingness to work between both office locations

• Experience with scheduling systems and insurance verification preferred

• 13 paid holidays

• Generous PTO

• 401(k) program

• Medical and dental insurance

• Supportive, wellness‑focused workplace culture

• Opportunities for growth within a patient‑centered organization

Equal Employment Opportunity

• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex

(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally

protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

HRbenefits@mpgus.com.

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Compensation:

$19.00

to

$28.50