JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES   

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$4374.htmld

Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Enthusiastically answering all calls made to property and communicating with guests and departments to best answer the questions and concerns of callers.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Communicates effectively and efficiently with callers and other departments within the company.
• Answers questions regarding the property, departments, promotions, events, etc.
• Actively promotes the property and events to encourage guests to initiate or continue visitation.
• Resolves caller issues/concerns and works directly with Player Development Supervisor to receive guidance when necessary.
• Performs other related duties as assigned. 

Minimum Qualifications:

• High School diploma or equivalent. 
• One year of Call Center, Marketing, Special Event, Hotel Operations, Box Office Operations or related guest service experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Intermediate typing skills. 
• Strong communication skills. 
• Basic knowledge of Microsoft Office Suite. 
• Must be able to work various shifts and flexible hours.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!