Job Description:

Job Title: Program Assistant

Location: Saint Louis, MO

Department: CB Act

Employment Type: Full Time

Job Summary:
Join our compassionate and collaborative ACTTAY team and make a meaningful difference in the lives of others every day. The Program Assistant plays an essential role in helping clients and their families access the services and support they need to thrive. This is the perfect opportunity for someone who is highly organized, detail-oriented, and dedicated to helping others in a fast-paced, mission-driven environment. You’ll be part of a supportive team that values empathy, teamwork, and excellence.

In this role, you will coordinate and monitor all non-clinical operations for the ACTTAY multidisciplinary team under the direction of the team leader. You’ll serve as a primary point of contact for clients and families, triage calls, coordinate communication between team members and community partners, and assist in de-escalating situations when needed. The Program Assistant also oversees administrative tasks such as scheduling, record management, data collection, and supply coordination to ensure seamless team operations and exceptional client service.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Coordinate and monitor all non-clinical operations for the ACTTAY team under the direction of the team leader
· Prepare daily, weekly, and monthly client schedules and coordinate logistics for meetings and activities
· Serve as the main point of contact for clients, families, and community partners—triaging calls, providing information, and helping to de-escalate situations when needed
· Maintain client charts, ensuring accuracy, completeness, and confidentiality
· Order and maintain office supplies, equipment, and program vehicles; record mileage and schedule vehicle maintenance
· Collect, organize, and track data for reporting and statistical purposes
· Record client admissions and discharges and prepare corresponding reports
· Greet visitors and provide exceptional customer service, in person and over the phone
· Manage and oversee all phone accounts (landline and cellular) for the department
· Support team communication and ensure effective flow of information among disciplines
· Accurately complete intake and screening paperwork to facilitate timely admissions and referrals

Education, Experience, and/or Credential Qualifications:
· Education and/or experience in the field of human services, office management, or a combination of both

Additional Qualifications:
· Must successfully complete background check including criminal record, driving record, abuse/neglect, and fingerprint check
· Current driver’s license, acceptable driving record, and current auto insurance required
· Ability to work with confidential information with discretion and professionalism
· Strong skills in Microsoft Office applications, including Excel, Word, and PowerPoint
· Excellent organizational and communication skills with strong attention to detail
· Ability to collaborate effectively within a diverse and multidisciplinary team

Physical Requirements:
ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during the work shift.
Sedentary work involves sitting most of the time but may involve brief walking or standing periods. Jobs are considered sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.