Company: New York State Electric & Gas, an Avangrid Company

Department: Reliab & Emergency Prep

Job Title: Program Manager – Analytics & Reporting

Location: Johnson City, NY

Work Model: Office

The salary range for this position is dependent upon experience, ranging from $114,332 to $142,916.

Job Summary

The Program Manager – Analytics and Reporting will be responsible for managing the Learning Management System (LMS), developing real-time dashboards and generating compliance reports to ensure training effectiveness and regulatory adherence in support of all Electric Operations (NYSEG, RG&E, CMP and UI). This position will work cross-functionally with Technical Trainers, Electric Operations leadership and Instructional Designers to enhance training insights.

Key Responsibilities

• Oversee the administration and optimization of the LMS (Workday).

• Ensure data integrity and consistency across training records and systems.

• Develop and maintain supplemental analytics to enhance training insights.

• Design and implement real-time dashboard to provide actional insights for Electric Operations leadership.

• Collaborate with stakeholders to identify key performance indicators and metrics.

• Ensure dashboards are user-friendly, visually engaging and aligned with business needs.

• Generate and distribute reports to support Electric Operations training compliance.

• Monitor training completion rates and certifications.

• Provide data-driven recommendations to improve training programs and compliance outcomes.

• Work closely with technical trainers and instructional designers.

• Serve as liaison between technical training and operations to align analytics with business goals.

• Support audits and internal reviews with accurate and timely reporting.

Required Qualifications

• Education:
  • BS/BA degree in relevant field of study with 5-8 years relevant experience in a training or educational related field.
  • Associates degree in relevant field of study with 8+ years of experience in a training or educational related field.

• Skills/Abilities:
  • 5+ years of experience in program management, analytics or LMS administration.
  • Ability to articulate to senior leadership.
  • Proficiency in data visualization tools (e.g., PowerBI).
  • Strong understanding of LMS platforms (Workday preferred).
  • Excellent analytical, organizations and communication skills.
  • Experience in utility or technical training environment is a plus.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

December-26-2025