Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Content Strategy Analyst II

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview
The Content Strategy Analyst II is responsible for developing, organizing, and optimizing technical and instructional content that supports digital experiences, product education, knowledge management, and operational effectiveness across Mastercard’s technology ecosystem.
This role combines content strategy, technical communication, information architecture, and content governance to ensure content is clear, scalable, user-focused, and aligned with business and customer needs. The ideal candidate is experienced in translating complex technical information into intuitive, user-friendly content while partnering cross-functionally with Product, Engineering, UX, Technology, and Business stakeholders.

Role Responsibilities
•Develop, edit, and maintain high-quality technical and instructional content including knowledge articles, help documentation, user guides, presentations, process documentation, and digital learning materials
•Translate complex technical concepts into clear, concise, and user-focused content for both technical and non-technical audiences
•Collaborate with Product, Engineering, UX, and business teams to gather requirements, validate information, and ensure content accuracy and alignment
•Support content strategy initiatives focused on improving usability, consistency, accessibility, scalability, and overall user experience
•Organize and structure content using enterprise content management systems and structured authoring methodologies such as DITA and XML
•Leverage APIs, content technologies, and documentation frameworks to support reusable and maintainable content solutions
•Analyze content effectiveness and identify opportunities for optimization through data insights, stakeholder feedback, and user needs
•Maintain content governance standards including taxonomy, metadata, style guidelines, and information architecture best practices
•Support content lifecycle management activities including version control, content reviews, updates, and archival processes
•Lead or support cross-functional content initiatives while independently managing priorities, timelines, and deliverables
•Contribute to process improvement efforts that enhance content operations, documentation workflows, and knowledge-sharing practices
•May provide guidance and mentorship to less experienced team members on documentation standards, tools, and best practices

Required Qualifications
•Bachelor’s degree in Communications, Technical Writing, English, Instructional Design, Information Design, UX Writing, Journalism, or related field, or equivalent practical experience
•2–5+ years of experience in content strategy, technical writing, content management, knowledge management, or related field
•Experience creating technical, instructional, or user-focused content within a digital, software, or technology environment
•Strong written, editing, and verbal communication skills
•Experience working cross-functionally with technical and non-technical stakeholders
•Ability to simplify complex concepts into intuitive and user-friendly content
•Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications
•Experience with structured authoring frameworks such as DITA
•Familiarity with XML, API documentation, and enterprise content management systems
•Knowledge of information architecture, taxonomy, content governance, or UX writing principles
•Experience supporting enterprise software, digital products, or technology organizations
•Familiarity with accessibility, usability, and content optimization best practices

Core Competencies
•Business Acumen
•Commercial Focus
•Consulting & Strategic Judgement
•Content Strategy & Technologies
•Data Driven Business Intelligence
•Future Focus
•Global Perspective
•Innovation & Thought Leadership
•Personal Influence
•Technical Content Development
•Technology Ecosystem Knowledge
•Vendor Management & Selection

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $76,000 - $127,000 USD