Are you passionate about delivering exceptional customer service and resolving client inquiries in real-time? As a Client Experience Associate at Old Republic Title, you’ll be the key point of contact for our clients, ensuring their questions are answered swiftly and professionally. You'll manage client communications, track inquiries, and provide follow-up updates to ensure complete satisfaction. If you're someone who thrives in a fast-paced environment and enjoys being a proactive problem-solver, this role is for you!

Location: This position starts onsite at either our Pittsburgh, PA or Akron, OH location, then moves to a hybrid schedule after a probationary period.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via email and phone.
• Provide real-time updates, solutions, and status tracking to ensure timely resolution.
• Manage shared email folders and distribute inquiries to the appropriate operational teams when necessary.
• Document and categorize client inquiries in the system using appropriate task codes.
• Track inquiries to ensure Service Level Agreements (SLAs) are met or exceeded.
• Maintain professional relationships with clients, supervisors, and vendors through clear and courteous communication.
• Assist with additional tasks as assigned, including supporting company events or occasional overtime.

Skills & Qualifications:

• 2+ years of industry experience in client services, preferably in title or real estate.
• Strong communication skills—both written and verbal, with excellent interpersonal abilities.
• Proficient in Microsoft Office Suite and Outlook; experience with tracking and CRM systems a plus.
• Ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment.
• Strong attention to detail, with excellent organizational skills.
• Ability to work collaboratively, accept supervision, and act as a positive representative of the company.

What You’ll Gain:

• A dynamic work environment where every day brings new challenges and opportunities to learn.
• The ability to work with top-tier products within Old Republic Title and make a direct impact on client satisfaction.
• Opportunities for growth and development, with the chance to take on additional responsibilities and develop your professional skills.

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