Principal Responsibilities 

• Provide stellar customer service from the greeting to the conclusion of the call. 

• Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.   

• Contact clients to discuss their overdue payments. 

• Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies. 

• Manage delinquent accounts for debt collection efforts. 

• Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. 

• Help customers understand their account ensuring satisfaction.  

• Monitor and respond to customer emails. 

• Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts. 

• Forward call for cash payments that are received to the Customer Service Center. 

• Document and escalate infractions reported by our customers. 

• Comply with all company policies and procedures with all employees. 

• Encourage and foster a harmonious workplace with a positive attitude. 

• Collaborate with team members as needed.   

• Maintain acceptable attendance and tardiness records.  

• Other duties as assigned 

Competency/Position Requirements: Knowledge, Skills, & Abilities 

• Exceptional verbal and written communication skills 

• Committed to accuracy 

• Ability to demonstrate flexibility when needed 

• Ability to work effectively in PestPac 

• Exceptional customer service disposition 

Education/Experience: 

• No experience required. 

• Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.   

• This list may not be all-inclusive.