Dedicated to Excellence, Committed to Service

 

Abeka Inside Sales Manager

 

The Inside Sales Manager is responsible for building and leading the Inside Sales function and may oversee initiatives related to customer experience. This role emphasizes not only driving growth and achieving goals but also developing strong, lasting relationships with schools and delivering world-class service. The Manager will train and coach team members to support the Abeka School Sales Teams through strategic outreach and responsive service.

 

Build and Lead Teams

Support the development of a high-performing inside sales team. Create a culture of excellence, adaptability, and service by setting clear expectations and providing ongoing mentorship. As Abeka's engagement strategies evolve, this role may assume leadership of customer experience initiatives or teams, ensuring alignment between outreach efforts and school needs.

Relationship Development

Strategize and work directly with schools to build and maintain meaningful, long-term partnerships. Foster trust and rapport with decision-makers to enhance customer loyalty, retention, and satisfaction.

Strategic Planning and Execution

Design and implement forward-looking plans that support the growth of customer relationships and internal teams. Use data and insights to identify opportunities for improvement, support change, and guide the team toward continuous success.

Customer Experience and Feedback

Champion the voice of the customer by collecting and applying feedback to refine processes, communication, and service quality. Should a formal customer experience function be developed, this role is positioned to lead and shape that effort. Ensure a consistent, world-class experience across all school touchpoints.

FLSA Status - Professional (Exempt)

Education

Required Education:

College Degree - Management

Preferred Education:
Master's Degree - Management

 

Work Experience

Required Experience:

1+ years in sales

Preferred Experience:
2+ years in customer service

 

Physical Requirements and Skills

Ability to lift 40+ pounds, Adaptability, Coaching Feedback, Communication, Customer Service, Interpersonal Relationships, Microsoft Applications, Microsoft Office, Process Oriented, Project Management, Sales Team Development, Self-Starter, Solution-Oriented, Work long hours

 

• Mission and Purpose –Can clearly articulate the vision of the ministry and communicate expectations to others.
• Earns Respect –Creates an environment of fairness and honesty; is humble and generous with others; is visible and available.
• Accountability –Leads with commitment and ownership; takes responsibility for actions, judgments, and policies.
• Process Excellence –Continually improves the way the team creates and delivers value to customers and the department.
• Communication –Keeps people informed; actively seeks input from others; adapts communication to diverse audiences.
• Coaching –Skillfully coaches others to bring to life all the core competencies that help produce great results.
• Team Building –Inspires, motivates, and guides others to accomplish goals; builds commitment and team spirit.
• Competence –Can teach others the skills required to do the job; keeps up to date on knowledge, skills, and abilities.
• Customer Experience –Encourages the delivery of great customer experiences; readily adjusts priorities to respond to customers.
• Attendance –Reports to work on time as scheduled.
• Professionalism –Dresses appropriately for work; conducts themselves in a courteous, professional manner.

 

 

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.   We reserve the right to fill this role at a higher/lower grade level based on ministry needs.  An assessment may be required to be considered for this position.