ABOUT US

The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan, please visit our website and our careers page. Join our award-winning workforce and make a difference in the lives of our students!

ABOUT THE APPLICATION PROCESS

Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes.

Please note that application submission will be available only through 11:59 PM on the date prior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely.

Job Posting End Date:

Reminder: Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site.

DESCRIPTION 

Under the direction of the Language Access Supervisor, the Technical Assistant, Language Access, General Education supports the coordination and delivery of language access services to ensure multilingual families have equitable access to school information and communication. This position manages interpreter scheduling systems for general education meetings and supports the coordination of interpreters, translators, and other staff using web-based scheduling and collaboration tools. The Technical Assistant provides operational support for language access services, including payroll processing, invoicing, equipment coordination, and logistical support for meetings, training, and conferences. The role assists school-based staff with software access and utilization and provides technical assistance to support efficient scheduling of interpretation services. The position also communicates with parents and interpreters to confirm appointments and support effective service delivery. This role supports the HCPSS mission and Strategic Plan by improving access to communication and strengthening engagement with multilingual families. 

MINIMUM QUALIFICATIONS 

A combination of education and experience may be considered. 

Education: 

• High School diploma or equivalent. 

Experience: 

• Five (5) years of administrative or clerical experience that includes scheduling appointments, managing calendars, maintaining records, and coordinating meetings. Experience requirements may be met by substituting education (up to a Bachelor’s degree) for experience on a year-for-year basis. 

PREFERRED QUALIFICATIONS 

The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don’t meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences. 

Education: 

• Bachelor’s degree from an accredited college or university. 

Experience: 

• Bilingual (Spanish, Korean, or Chinese)  

• Experience working with multilingual families in the United States.  

• Experience supporting communication with families in an educational, community, government, or public service environment, including coordination of meetings or events.  

• Experience using interpreter or translation scheduling software.  

• Experience managing data using licensed software or spreadsheet applications (e.g.,  

• Google Workspace or Microsoft Office).  

• Experience working with interpreters or supporting interpretation services.  

• Experience coordinating appointments, managing calendars, maintaining records, and supporting administrative processes in a fast-paced office environment. 

ESSENTIAL POSITION RESPONSIBILITIES 

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. 

• Manages department payroll, processes invoices, oversees equipment management, and prepares budgetary reports for general education language access services. 

• Manages the interpreter scheduling system for general education meetings, including parent-teacher conferences, school events, and other district meetings. Coordinates interpreter coverage to ensure timely language access support for schools and families. 

• Supports the coordination of interpreters, translators, and other staff using web-based productivity, scheduling, and collaboration tools to fulfill interpretation and translation requests across general education programs and district initiatives. 

• Provides technical assistance and customer service to school staff to support efficient scheduling of interpretation services and ensure staff follow established language access procedures. 

• Oversees equipment management, assessment scheduling, and logistical coordination for language access services and district events requiring interpretation.  

• Assists with logistics and materials for meetings, training, and conferences, and supports Special Education assignments and interpreter coordination as needed to maintain service continuity. 

• Communicates with parents and interpreters, sometimes in their native language, to confirm appointments and ensure interpretation services are delivered effectively. 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES 

The below list is a summary of the knowledge, skills, and abilities required for success in this position, not an exhaustive or comprehensive list.  

• Understanding of payroll processing, accounts payable/invoice management, and basic budgetary reporting. 

• Familiarity with federal and state mandates regarding language access in educational settings (e.g., Title VI).  

• Knowledge of complex scheduling systems and the logistics involved in managing a large-scale interpreter pool.  

• Awareness of school district structures, including the differences between general education and Special Education (IEP/504) requirements. 

• Proficient in a second language to facilitate clear communication between the district, interpreters, and non-English speaking families.  

• Expert use of web-based productivity tools (like Google Workspace or Microsoft 365) and specialized scheduling/VRI platforms.  

• High attention to detail in processing invoices and managing equipment inventory to prevent budgetary discrepancies.  

• Strong interpersonal skills used to provide technical assistance to school staff and resolve service delivery issues. 

• Ability to coordinate multiple moving parts—such as simultaneous interpreter requests and district-wide events—under tight deadlines.  

• Ability to navigate diverse cultural nuances and communicate with empathy and respect across various communities.  

• Ability to identify gaps in interpreter coverage and quickly implement contingency plans to maintain service continuity.  

• Ability to pivot between administrative tasks (budgeting) and frontline support (logistics and parent communication) as needed. 
   

ADDITIONAL REQUIREMENTS  

Working Hours 

• The duty day for this position is 8 hours including a one-hour duty-free lunch.  

APPLICATION REQUIREMENTS 

Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be considered.  Resumes will not be accepted in lieu of a completed application.  
 
Supplemental Application Questions 

This position requires applicants to provide responses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications. Please upload your responses in a separate file to the supplemental application questions section of the application. 

1. Please describe your experience working with multilingual families in the United States.  

2. Please describe your experience supporting communication with families in an educational, community, government, or public service environment, including coordination of meetings or events.

3. Please describe your experience using interpreter or translation scheduling software.

4. Please describe your experience managing data using licensed software or spreadsheet applications (e.g.,  Google Workspace or Microsoft Office).

5. Please describe your experience working with interpreters or supporting interpretation services.  

6. Please describe your experience coordinating appointments, managing calendars, maintaining records, and supporting administrative processes in a fast-paced office environment.

SELECTION CRITERIA 

Applicants who meet the minimum qualifications will be included in further evaluation. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match the position qualifications and the needs of the school system.  

Applicants may be required to complete a skills assessment prior to or during the interview process. 

EMPLOYMENT INFORMATION 

Compensation 

This is a 12-month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary range for this position is Grade 21 on the Technical Central Office and School Based salary scale, $41,987 - $99, 325. Step placement will be in accordance with the salary procedures of the Howard County Public School System and the HCEA-ESP Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is exempt from overtime.    

Telework Program 

This position is eligible to participate after the first 120 working days of employment. Telework schedules will be subject to approval and determined by the department and/or supervisor.  

Retirement 

Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in the State Personnel and Pensions Article and the Code of Maryland Regulations (COMAR). A qualifying employee cannot reject membership, nor can an ineligible employee elect membership. The annual contribution to the pension plan will be 7% of an employee’s annual salary.  

Benefits 

HCPSS offers a comprehensive benefits package for eligible employees. Information about additional benefits such as paid time off can be found in the negotiated agreement for employees in this bargaining unit. 

Pre-Employment Requirements 

Professional references will be contacted prior to any offer of employment. Recommended candidates will be required to provide references from current and recent supervisors. 

All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. 

Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship. 

For questions regarding this posting, please contact Philip Wentt (philip_wentt@hcpss.org) OR humanresources@hcpss.org. 

EQUAL OPPORTUNITY EMPLOYER

To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org.

HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability,  sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.