The Student ITS Event Support Associate helps deliver and support technology used in campus events, classes, and meetings. This role is ideal for students interested in audio-visual tech, streaming platforms, and customer service.

Job Description

Typical duties include but not limited to:

• Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences, and other special events.
• Ensures correct operation of audio-visual equipment, assists users with operational issues, and provide excellent customer service.
• Learns to use basic software tools to enhance audio and video sources.
• Assists in processing customer requests.
• Assists in tracking tickets in work order system.

Other duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• Enrolled as a student at Florida Gulf Coast University and in good conduct standing with the University.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.

Knowledge, Skills, and Abilities:

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.