Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India!

Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission.

Why Availity Excites:
At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise.

Roles & Responsibilities

We are seeking an experienced Azure Virtual Desktop (AVD) Engineer to serve as the technical authority for an established AVD environment. This role is engineering focused, responsible for architecture, image lifecycle, automation, performance, security and modernization.

The ideal candidate brings 3–5 years of hands-on AVD engineering experience, deep Azure knowledge, strong scripting skills, and the ability to document and train others.

You will own complex initiatives end-to-end, mentor engineers, set standards, and partner across Security, Networking, and Enterprise Apps to drive measurable outcomes in device compliance, zero trust, and user productivity.

Essential Duties:

Design, deploy and refine AVD architecture for reliability, scalability, cost efficiency and security. Troubleshoot complex issues (e.g.: user experience, profile issues, connectivity, performance and application behavior).
Own and evolve the AVD platform, including host pools, session hosts, scaling, FSLogix and performance optimization.
Build, maintain, and optimize golden images (Windows Enterprise multi-session). Manage image pipelines (e.g.: Azure Image Builder, Managed Images / Shared Image Gallery) and ensure image consistency, patching, application delivery alignment and rollback strategies.
Engineer AVD infrastructure including VNets, subnets, NSGs, DNS and routing. Partner with network and security teams on traffic flow, access control and optimizations.
Define and enforce configuration standards, change control, Windows lifecycle (update rings, feature updates, delivery optimization, etc.) and best practices for global device management.
Design, deploy and troubleshooting Intune configuration policies, compliance policies and app deployments. Align Intune policy behavior with AVD session host requirements and troubleshoot policy conflicts and application failures.
Drive automation, monitoring and reliability by building scalable solutions with PowerShell, Bicep, Azure Automation and Git; delivering actional reporting via Log Analytics and Power BI. Lead proactive remediations and analytics, participating in incident management and root cause analysis.
Provide advanced expertise and mentorship, collaborate with Security on policy design and integration and deliver clear documentation to align stakeholders and achieve measurable results.
Understand and integrate Entra ID, Conditional Access Policies and Identity-driven access and device posture considerations. Partner with security teams to align with zero-trust models.
Create clear, durable technical documentation (runbooks, architecture diagrams, SOPs) and train support staff on new AVD features, changes and workflows.
Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues.

Key Qualifications:

8+ years in enterprise endpoint engineering or cloud infrastructure, with 5+ years dedicated to AVD in environments of 5,000+ devices (or comparable complexity). Experience with Azure infrastructure services: Intune policy creation and troubleshooting, and golden image creation and lifecycle management. Hands on scripting experience with PowerShell, Bicep and/or terraform. Solid understanding of Azure networking concepts and experience automating cloud platform operations.

Preferred qualification:

AWS experience (virtual desktops, infrastructure or automation) Experience in heavily regulated environments. Certifications in area of expertise: AZ-104 (Microsoft Azure Administrator); AZ-140; AZ-800 / AZ-801; MS102; MD-102

Eligibility

Your Journey with Us:

Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States.

Why Join Availity in India:

• Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens.

• Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.

• Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.

• Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.

• Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.

• Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives, work from Bengaluru will directly support and impact the lives of millions of US citizens.

• Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.

• Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.

Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.

Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.

Availity culture and benefits: 

• Availity is “Great Place to Work”! certified. Culture is important to us and there are many ways for you to make your mark here!  

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too!  

• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place. 

• We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). We offer 24 days of paid time off to all our fulltime associates + 12 paid holidays.  

• Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents.  

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with organizations to extend various CSR services. 

Availity perks for remote, hybrid and office-based associates:  

• We offer a flexible working environment!  Working arrangements are discussed from time to time to help ensure you have a working environment to thrive in!  

• All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization.  

• Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule.

• We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress  

• We’ve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner).

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.