What this Job Entails:

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

Responsibility

• Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware componenets

• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.

• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.

• Facilitate physical layer installation of server and network cabling according to cabling matrices.

• Physical server and circuit troubleshooting and fault analysis.

• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.

• Responsible for coordinating and tracking requests/orders and providing weekly reports.

• Post documentation on each implementation.

• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers

• Assist with other regional works during business hours for maintenance related works

Data Accuracy

• Inventory Database Improvement Strategy

  • Server Inventory database

  • Circuit Inventory database

  • Spares Inventory database

    • Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold

  • Raise Site and Vendor Remote Hands to perform site audits when needed

• Update Internal documents when requested

• Ad-Hoc Tasks

• Have ticketing system for tracking all requests(JIRA)

• Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows. 

• Process Improvement Support

Vendor Support

• Initial POC for all Vendor Queries relating to interconnection, troubleshooting

• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked

• Update internal documentation for all Internet Provider contact and circuit details

• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.

• Submit Vendor Remote Hands Requests to support physical works on site

• Perform regular audits for all server, circuits, spares inventory

Required Qualifications/Skills:

• 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.

• Experience executing detailed MOPs, technical instructions, following documentation.

• Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols

• Strong troubleshooting skills technical, logistical, process, and others.

• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.

• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.

• Basic command-line proficiency in Linux/Unix and any switch OS CLI

• Able to work independently with minimum supervision.

Preferred Qualifications: 

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.

• Experience collaborating across multiple levels and functions.

• Anticipate problems in planning and proactively limit project-impacting factors.

• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.

• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers