About West Creek Ranch

The ranch provides the perfect setting for meetings, leadership development, social gatherings, recreation and inspiration. Working with select nonprofit partners, The Arthur M. Blank Family Foundation brings together leaders across sectors to address today’s most challenging societal problems. Topics range from social justice to climate change to mental health, and everything in between. West Creek offers 5-star service and recreation amenities, providing a setting that inspires innovation and creative problem-solving.

With guidance by ranch staff who treat guests like family, the West Creek experience is a reminder that more indoor meetings don’t equal more success. West Creek requires participants to spend half of their time engaged in outdoor activities based on the belief that exponential learning is stimulated by connecting to nature, building relationships and fostering self-renewal. West Creek participants have raved about how much they achieved outside of the meeting space, immersed in games, hikes, horseback rides and more.

The Employee Experience

This is so much more than a job.

Here at West Creek, your job will be to help create incredible experiences for our guests. Through you, our guests will feel inspired to come up with creative solutions to daunting world problems. By greeting all guests with a smile, attending to the smallest details, and catering to each guest's needs, we are creating an environment that makes our guests feel welcome and cared for, so that they feel relaxed and focused to tackle serious, society-changing issues. Through your thoughtful interactions with others, you are sure to have an impact on guests and staff alike.

You'll experience all this with a group of adventurous, hard-working, and fun-loving people who will become lifelong friends. On the weekends, you and your new friends will get to enjoy the endless recreational opportunities and natural wonders that Yellowstone country has to offer!

Ideal Candidate

We're looking for people who understand the importance of a friendly smile and a kind word. Our staff members are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. Physical stamina to work long days is also required.  Additionally, we're looking for people with a desire and a willingness to learn. Rather than departmentalize, many of our staff work a variety of jobs in order to gain a better understanding of the operation as a whole. We feel this flexibility better prepares them for whatever may come in the future.

Wrangling and working in the kitchen require specific skills and experience. However, training can be provided for many other jobs that do not require prior experience. When evaluating applicants, a desire to learn, serve, and maintain a positive attitude is most important. Although, preference will be given to those who have prior customer service experience.

Room and Board

Room and board are provided to all West Creek Ranch staff members. We offer housing at various locations offsite, all within an 18-mile drive of the ranch. Our accommodations are mostly shared with private accommodations reserved for managers, returning employees, or senior staff members. West Creek Ranch provides linens, comforters, pillows, and towels. There is sufficient storage space on the ranch for personal belongings. We provide ample space for indoor recreation, along with a place to do laundry. Staff members are allowed to respectfully use all ranch facilities including our world-class golf course.

While transportation to and from work is not provided, carpooling with fellow employees is easy to arrange.

Three meals a day are provided during the workweek in our staff dining room at the Ranch. Our kitchen staff put equal thought and care into our staff meals as they do for our guests, providing an array of options and catering to dietary restrictions.

Communal kitchens will be provided in your housing, where you will have ample room to store food and cook whatever you're craving whenever you crave it.

Employee Perks

Not only do employees have access to the full facility, but they are also encouraged to participate in guest activities free of charge, so long as there is availability. Horseback rides, guided hikes, fly-fishing instruction, and world class golf are just a few of the activities you’ll have the opportunity to experience. And we can't forget the weekly Dance Nights with the guests! 

A competitive seasonal salary, free room and board, weekends off, a beautiful mountain environment, access to Yellowstone National Park, use of our world-class facilities and activities, and the opportunity to mingle with our amazing guests and staff from all over the world… who could ask for anything more? The friendships you make, the skills you learn, and the memories you’ll form will last you a lifetime.

Throughout the year, our staff will give back to the communities in which they live and work — through their physical involvement, personal philanthropy, and grants made to non-profit organizations. The team will have opportunities for rewarding volunteer work in both Park County and Gallatin County.

Getting Here and Getting Around

Staff members are encouraged to join our team with their own vehicles since housing is off site, but if you drive out with family the closest airport for travel is the Bozeman International Airport.

For Fun

There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest, Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities.

Livingston is a 30-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour's drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant and Chico Hot Springs are always staff favorites and feature live music and great food without the long drive.

Job Description

Position Summary

The position is responsible for providing technical support to associates across our Montana properties. Duties include managing and supporting desktops, laptops, mobile devices, printers, multifunction copiers, and phones. The role also involves support for hotel management systems, point-of-sale systems, and audio-visual equipment. This individual will act as a primary technical contact for support across Montana properties.

This role requires a proactive, energetic individual with a passion for the field. Responsibilities include planning, implementing, and troubleshooting client support. This role is part of a larger IT team supporting our chairman’s businesses in Atlanta, working with the remote IT group on issues and projects to maintain secure, consistent computing throughout the organization.

Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working select weekends will be required. Travel between our office locations in Emigrant, Montana will be required. Occasional travel to our headquarters in Atlanta will be required (1-2 times per year).

Qualifications and Education Requirements

• Bachelor’s degree required, preferably in Computer Science, Information Systems, or related degree, or equivalent work experience.
• Certifications desired: HDI: Support Center Analyst, MCSA: Enterprise Desktop Support Technician, ITIL 4
• Minimum 2-3 years of relevant work experience

Required Skills

• Must be comfortable providing technical support at the client level as well as designing and administering solutions for the business; must also have a strong drive to develop and constantly update technical skills.
• Strong background in the management and implementation of Hospitality Management Systems
• Exceptionally strong interpersonal skills are required to interact and consult with staff at all levels, including senior level management, and build strong relationships.
• Must be able to prioritize and manage tasks for on-time delivery; must be self-motivated and perform as a team player. 
• Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences.
• Possess strong problem solving and technical troubleshooting skills and a good understanding of computer hardware, operating systems, productivity software, and networking. Experience with Windows 10/11, Mac OSX, Microsoft Office, iOS required.
• An ideal candidate would have strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and common device management tools. Experience with PowerShell scripting desired.
• Prior experience managing office telecommunications, audio-visual, and video conferencing systems are a definite plus.
• Prior hotel experience interacting with property management and point-of-sale systems desired.
• Must have a healthy understanding of enterprise networking and VPN solutions.
• Must have a strong working knowledge of client endpoint protection solutions and ways to secure the desktop computing environment.
• Must work in compliance with relevant company policies and best practices and be comfortable communicating those to clients
• Be comfortable coaching, mentoring, and training junior level staff
• Must be able to lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues.
• Vendor and project management experience a plus.
• Strong interpersonal and communication skills.  Ability to build relationships with AMB West operational departments, The Arthur M. Blank Family Foundation, The Arthur M. Blank Family Office, and shared services across the Blank Family of Businesses.
• Ability and willingness to travel between ranches in the Emigrant area.  Travel to Atlanta annual, or as requested.