Job Title: Customer Service B

Rate Range: $40.72 - $41.41 USD Hourly

Job Summary

To receive and perform customer/company work requests related to providing natural gas service. The primary job responsibilities relate to inspecting meter settings, and service/house lines on customer premises and inspecting gas appliances for proper installation and combustion of natural gas.   

Principal Duties and Responsibilities

• Installs and removes meters and regulators
• Tests for leakage using leak detection equipment/instruments or pressure drop equipment
• Reads gauges/test instruments and evaluates results
• Reads meter dials, turns gas on and off with curb key/wrenches
• Communicates with customers, contractors and plumbers on house line installations and advises on gas appliances and consumption of natural gas
• Uses computer terminal to access and input data, porta processor and other technology to complete assigned job functions
• Inspects and places in service gas appliances and red tags appliances according to policies and procedures and other natural gas related codes and standards
• Ascends and descends stairs, climbs ladders, and enters crawl spaces to access appliances
• May handle hazardous wastes
• Works collection orders and processes payments
• Completes other duties as assigned and accepts temporary assignments in operations
• Exposed to all weather conditions
• Performs job functions in a safe manner in accordance with company policies and procedures and other natural gas related codes and standards
• Timely and accurate completion of assigned job functions and paperwork
• Excellent customer service
• Successful development of critical job knowledge skills

Required Qualifications for Position

• High school diploma or equivalent
• Possess a valid driver’s license
• Pass applicable aptitude/skills and strength test
• Pass drug test and physical
• Complete basic service training during their probation period. After two years must successfully pass the A test

Preferred Additional Qualifications for Position

• Experience in field operations within natural gas industry
• Experience in plumbing trade and /or HVAC trades
• Safe driving record

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

ADA Accommodation

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$40.72 - $41.41

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-04-08

Posting End Date (if applicable):

2026-04-16

Please note that the job posting will close on the day before the posting end date.