Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Ready to take your career to the next level? At Patterson Companies, we’re looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service.

In this role, you’ll work hands-on with cutting-edge dental technology—installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You’ll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We are hiring Service Technicians in the following markets: Utah, Nevada, California, Arizona, and Hawaii  

What We’re Looking For:

•High school diploma or equivalent

•Mechanical aptitude required

•Possesses strong work ethic and takes ownership of both company and customers goals/objectives

•Focused on understanding, meeting, and exceeding customer expectations

•Ability to thrive in a fast-paced environment

•Requires basic computer skills and/or ability to use smart phone/tablet

•Strong verbal and written communication skills

•Valid driver’s license along with good driving record

Ready to make an impact? Apply today and grow your career with Patterson Dental as a Service Technician.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install and/or Repair Dental Equipment:  The core responsibility for a Service Technician is to observe, listen, learn and apply training.   Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

• Follow checklists, ensuring all critical parts are examined.

• Demonstrate knowledge on the installation procedures and jobsite protocol.

• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

• Perform other duties as assigned

Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.

• Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.

• Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

• Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

• Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

Required Qualifications

• High school diploma or equivalent

• Mechanical aptitude required

• Possesses strong work ethic and takes ownership of both company and customers goals/objectives

• Focused on understanding, meeting, and exceeding customer expectations

• Ability to thrive in a fast-paced environment

• Requires basic computer skills and/or ability to use smart phone/tablet

• Strong verbal and written communication skills

• Valid driver’s license along with good driving record

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required

• Excellent organization and problem-solving skills

• Knowledge of Microsoft Outlook, Excel and Teams is helpful
   

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.

• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

• Must be able to reach at shoulder level and reach at waist level up to 25% per day.

• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

• Must be able to climb steps and/or ladders less than 5% per day.

Environmental Factors

• This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

• 100% travel to customer sites in a local geographic area

• Occasionally out of town for overnight and/or after-hours

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.